Kerja Sepenuh Masa, Onsite Supervisor di Raffles Medical Group - Maukerja

About the role

The Onsite Supervisor is responsible for the end-to-end planning, coordination and execution of onsite healthcare operations, ensuring that each onsite event is adequately prepared, appropriately staffed, efficiently run and properly closed out. The role serves as the key operational point of contact for onsite activities and is responsible for maintaining smooth workflow, service standards, manpower readiness, inventory control and timely completion of operational and system requirements.

Key responsibilities

• Conduct site recce and assess operational requirements, space, workflow and logistical needs
• Plan the onsite layout and workflow to ensure efficient movement of patients/participants
• Coordinate and prepare equipment, consumables, vaccines and other required supplies
• Prepare pre-onsite materials, documentation and operational requirements
• Ensure sufficient manpower is rostered and deployed according to expected onsite volume and requirements
• Oversee the setup of the onsite location and ensure operational readiness before commencement
• Supervise the onsite team and act as the main operational point of contact
• Monitor patient/participant flow and adjust where necessary to minimise waiting time and bottlenecks
• Ensure staff provide professional, efficient and service-oriented care
• Troubleshoot and resolve operational issues arising onsite

About you

• Strong planning, coordination and organisational skills
• Ability to supervise and coordinate multidisciplinary onsite teams
• Strong problem-solving and decision-making skills
• Good communication and stakeholder management
• Service-oriented with attention to patient/participant experience
• Able to manage multiple operational requirements in a fast-paced environment
• Good attention to detail, particularly in inventory, documentation and system records
• Able to work independently and take ownership of onsite operations from preparation through completion