Job Description:
Manage daily operations including cleanliness, organization and staffing
Perform opening, mid and closing shift duties
Manage guest relations and guest recovery
Provide exceptional guest service, and setting the standard for all staff
Monitor staff performance and hold staff accountable for their performance, ensuring guests experiences meet the company guidelines
Make hiring and termination recommendations to Management
Coach and develop discipline all front-of-house employees through ongoing feedback of performance expectations
Work with Logistics and Procurement to manage supplies deliveries and inventory and maintain records of invoices
Contribute to management staff meetings
Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management
Health and Safety Responsibilities:
Adhere to Compass Singapore HSE systems and procedures
Follow all Emergency Response plans on site
Follow procedures for identifying, assessing and controlling hazards and risks
Adhere to and maintain food handling standards and food safety plan at all times