Kerja Sepenuh Masa, Customer Support Executive di Richter Rubber Technology (RRT) Kedah - Maukerja

Company Description Richter Rubber Technology (RRT) is a long-established manufacturer of own-brand and third-party condoms, with over 85 years of industry experience and roots in German engineering excellence. Founded in the 1920s, the company has continuously advanced automatic latex dipping technology and quality testing to deliver reliable products at scale. Today, RRT is recognized internationally for high-quality condom manufacturing, combining robust laboratory standards with modern production lines. The company remains committed to its founding values of excellence, first-class products, and strong customer service. RRT is in a phase of rapid growth, expanding its capabilities to better serve existing customers and reach new markets.
Role Description The Customer Support Executive is a full-time, on-site role based in Kuala Ketil. This role is responsible for handling customer inquiries and issues via phone, email, and online channels, ensuring timely and accurate responses. The Customer Support Executive will manage order-related questions, product information requests, and service concerns, while coordinating with internal teams such as sales, logistics, and technical departments to resolve problems efficiently. Daily tasks include documenting interactions in support systems, tracking case status, following up with customers to confirm resolution, and contributing to improved customer satisfaction through feedback and process suggestions. The role also involves maintaining up-to-date knowledge of RRT products, policies, and quality standards to provide clear, professional guidance to customers.
Qualifications

• Strong Customer Support and Customer Service skills, with the ability to handle inquiries professionally and empathetically.
• Experience in maintaining high levels of Customer Satisfaction, including managing complaints and follow-ups.
• Capability to provide Online Support through email, chat, or web-based tools, with accurate and concise written communication.
• Basic Technical Support skills to understand product specifications and quality standards, and to coordinate with technical teams on customer issues.
• Excellent communication and interpersonal skills, with proficiency in English; additional language abilities are an advantage.
• Ability to work on-site in Kuala Ketil, manage multiple tasks, and prioritize effectively in a fast-paced environment.
• Previous experience in customer-facing roles in manufacturing, healthcare, or related industries is beneficial.
• Relevant diploma or degree in business, communications, or a related field preferred; equivalent experience considered.