- Singapore
Kerja Sepenuh Masa Duty Manager, Gaji tinggi SGD 4,700 di Worldwide Hotels - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.
Join a dynamic hospitality group driven by service, growth and meaningful guest experience.
As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.
Job Description
Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
Ensure that departmental standard, policies, and procedures are maintained.
Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
Conduct and ensures the neat of appearance of all Front Office team.
May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.
Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.
Qualifications and Skills
Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
Commitment to work rotating shift and any day, including weekends and public holidays.
Great communication skills, ability to interact with guests, employees and third parties
High attention to details.
Ability to multi-task and work efficiently in a fast-paced environment.
Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage
Worldwide Hotels currently owns and manages seven hotel brands in Singapore, namely Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel, Hotel 81, Mercure ICON Singapore City Centre and Novotel Singapore on Kitchener. With a current combined total of 41 hotels islandwide and over 8,600 rooms, Worldwide Hotels is Singapore’s leading tourist class hotel group, providing affordable accommodation with an undiscounted experience for travellers visiting Singapore.
Worldwide Hotels’ vision is to be the world’s leading Singapore brand hotel group. Worldwide Hotels has acquired properties in Asia Pacific including Malaysia, Thailand and Australia; with more developments in the pipeline as the Group continues to grow its footprint in the Asia Pacific and beyond.
Join a dynamic hospitality group driven by service, growth and meaningful guest experience.
As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.
Job Description
Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
Ensure that departmental standard, policies, and procedures are maintained.
Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
Conduct and ensures the neat of appearance of all Front Office team.
May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.
Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.
Qualifications and Skills
Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
Commitment to work rotating shift and any day, including weekends and public holidays.
Great communication skills, ability to interact with guests, employees and third parties
High attention to details.
Ability to multi-task and work efficiently in a fast-paced environment.
Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage
Worldwide Hotels currently owns and manages seven hotel brands in Singapore, namely Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel, Hotel 81, Mercure ICON Singapore City Centre and Novotel Singapore on Kitchener. With a current combined total of 41 hotels islandwide and over 8,600 rooms, Worldwide Hotels is Singapore’s leading tourist class hotel group, providing affordable accommodation with an undiscounted experience for travellers visiting Singapore.
Worldwide Hotels’ vision is to be the world’s leading Singapore brand hotel group. Worldwide Hotels has acquired properties in Asia Pacific including Malaysia, Thailand and Australia; with more developments in the pipeline as the Group continues to grow its footprint in the Asia Pacific and beyond.
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