Kerja Sepenuh Masa, Murex Support Analyst di Exasoft - Maukerja

Job Description:

• Experience in Murex Front Office support

• Provide second-line support for front office trading, risk, and market data applications.

• Ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting.• Actively minimize any IT risks across the application & underlying technology stack.

• Learn and apply AI technologies including Microsoft Copilot, GitHub CoPilot, and automation tools where appropriate.

• Contribute to effective capacity management across all applications and underpinning platform technologies that support your applications.

• Ensure all batch SLA’s/ OLA’s are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.

• Contribute to knowledge management across your applications ensuring all architecture diagrams and documents, data flows and integrations, release and deployment guides, administration; disaster recovery documentation, user and/or training manuals are centrally stored and frequently reviewed.

• Ensure all fixes or known errors are maintained in the relevant knowledge or known-error databases.

• Ensure logical access management/security procedures and policies are followed.

• Ensure all BCP/Crisis Management plans are understood.

• Provide second-line support for front office trading, risk, and market data applications.

• Ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting.

• Actively minimize any IT risks across the application & underlying technology stack.

• Learn and apply AI technologies including Microsoft Copilot, GitHub CoPilot, and automation tools where appropriate.

• Contribute to effective capacity management across all applications and underpinning platform technologies that support your applications.

• Ensure all batch SLA’s/ OLA’s are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.

• Contribute to knowledge management across your applications ensuring all architecture diagrams and documents, data flows and integrations, release and deployment guides, administration; disaster recovery documentation, user and/or training manuals are centrally stored and frequently reviewed.

• Ensure all fixes or known errors are maintained in the relevant knowledge or known-error databases.

• Ensure logical access management/security procedures and policies are followed.

• Ensure all BCP/Crisis Management plans are understood.

• Experience supporting Murex or a comparable front-to-back trading platform and Familiarity with platforms such as Bloomberg, Reuters, or other trading systems.

• Practical experience supporting business-critical applications within financial markets or banking technology.

• Sound understanding of financial markets, trading environments and associated operational processes.

• Strong production support experience, including incident investigation, troubleshooting and root-cause analysis.

• Exposure to AI, machine learning, Microsoft Copilot, or data analytics solutions.

• Hands-on experience using SQL to investigate data, reconcile issues and support business processes.

• Understanding of databases, data processing, and system integrations.

• Good communication skills with the ability to interact with both technical and business stakeholders.

• Ability to manage multiple priorities and work effectively under pressure.

• Understanding of ITIL principles, incident management, and change management processes.