- Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa Business Analyst (Servicenow), Gaji tinggi MYR 10,000 di Abhidi Solution SDN BHD Federal Territory - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Role Purpose
Bridge business stakeholders and the ServiceNow team by translating business requirements into effective ServiceNow solutions.
Key Responsibilities
- Gather and document business requirements, user stories, acceptance criteria, and process flows.
- Map business processes to ServiceNow capabilities and recommend configuration over customisation.
- Work with developers and architects on solution design, backlog grooming, and delivery.
- Support configuration of forms, workflows, catalogue items, reports, and dashboards.
- Lead UAT, defect tracking, documentation, training, and go-live support.
Skills & Experience
- Minimum 5 years of Business Analysis experience, including 3+ years of ServiceNow experience.
- Strong knowledge of ITIL processes: Incident, Problem, Change, Request, and CMDB.
- Hands-on experience with ServiceNow modules such as ITSM, ITOM, SPM/ITBM, HRSD, or CSM.
- Experience with Agile/Scrum, JIRA/ServiceNow Agile Development, and BRD/FSD/RTM documentation.
- Strong stakeholder management and communication skills.
- ServiceNow CSA/CIS and ITIL v4 certifications are desirable.
Pay: RM6,000.00 - RM10,000.00 per month
Application Question(s):
- Please state your expected salary range.
- Are you comfortable for contract role?
Work Location: In person
Peringatan Penting
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