- Singapore
Kerja Sepenuh Masa Field Service Manager (Semiconductor Equipment), Gaji tinggi SGD 8,500 di RRECRUITER PTE. LTD. - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
About the role
Lead the Field Service team that installs, qualifies, maintains and repairs semiconductor test equipment for customers worldwide.
Key responsibilities
People:
Lead, coach and develop Field Service Engineers and Site Leads, and manage performance, engagement, succession and staffing
Customer support:
Oversee installation, qualification, maintenance and repair, act as the escalation point for critical issues, and keep customers satisfied
Operations:
Track service KPIs (response time, uptime, MTTR, customer satisfaction, productivity), drive root cause analysis and corrective actions, and improve standard work and reporting
Resource and projects:
Plan manpower, schedules, travel and on-call support across sites and regions, and support new product introductions and customer ramp-ups with Engineering, Applications, Manufacturing and Quality
Business:
Manage the service budget and costs, support forecasting and headcount planning, and identify service revenue and cost optimisation opportunities
Safety and compliance:
Promote a strong safety culture, keep certifications and training current, and lead safety investigations
Requirements
Bachelor’s degree in Electrical, Electronics, Mechanical, Mechatronics Engineering or related
8-10 years in semiconductor equipment, automation, capital equipment or field service operations
3-5 years leading technical service teams
Strong knowledge of equipment installation, troubleshooting, maintenance and customer support
Experience managing global customers and multi-site teams
Strong leadership, communication, stakeholder management and problem-solving skills
Experience in KPI management, resource planning and continuous improvement
Willing to travel internationally as required
For interested applicants, kindly send your resume in Word/PDF format to include the following in your resume including:
1. Current Salary
2. Expected Salary
3. Availability
4. Reason for leaving
Thank you for your application and we regret that only shortlisted applicants will be notified
By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.
NGUYEN THI DOAN | R23116355
RRecruiter Pte. Ltd. | 18C9514
RRecruiter is an international recruitment agency specialized in headhunting for executives, managers and experts. We serve as a strategic partner to our clients, offering a turnkey solution to capture and deliver the top talent needed to complete successful projects by aligning with the unique needs of our clients. Our timely action plan significantly saves client’s time and costs.
Our passion is to deliver outstanding customer service to the companies and candidates that we partner. Developing long term and mutually beneficial relationships is the key to our success.
Recruitment Experts in Singapore, Thailand, Vietnam, Philippines & Indonesia market
Dedicated Key Account Personnel to handle client relationship
Unique database of candidates
Access to leading job boards and CV database
Extensive experience in sourcing and selecting for key position
More information: *************
*************
Lead the Field Service team that installs, qualifies, maintains and repairs semiconductor test equipment for customers worldwide.
Key responsibilities
People:
Lead, coach and develop Field Service Engineers and Site Leads, and manage performance, engagement, succession and staffing
Customer support:
Oversee installation, qualification, maintenance and repair, act as the escalation point for critical issues, and keep customers satisfied
Operations:
Track service KPIs (response time, uptime, MTTR, customer satisfaction, productivity), drive root cause analysis and corrective actions, and improve standard work and reporting
Resource and projects:
Plan manpower, schedules, travel and on-call support across sites and regions, and support new product introductions and customer ramp-ups with Engineering, Applications, Manufacturing and Quality
Business:
Manage the service budget and costs, support forecasting and headcount planning, and identify service revenue and cost optimisation opportunities
Safety and compliance:
Promote a strong safety culture, keep certifications and training current, and lead safety investigations
Requirements
Bachelor’s degree in Electrical, Electronics, Mechanical, Mechatronics Engineering or related
8-10 years in semiconductor equipment, automation, capital equipment or field service operations
3-5 years leading technical service teams
Strong knowledge of equipment installation, troubleshooting, maintenance and customer support
Experience managing global customers and multi-site teams
Strong leadership, communication, stakeholder management and problem-solving skills
Experience in KPI management, resource planning and continuous improvement
Willing to travel internationally as required
For interested applicants, kindly send your resume in Word/PDF format to include the following in your resume including:
1. Current Salary
2. Expected Salary
3. Availability
4. Reason for leaving
Thank you for your application and we regret that only shortlisted applicants will be notified
By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.
NGUYEN THI DOAN | R23116355
RRecruiter Pte. Ltd. | 18C9514
RRecruiter is an international recruitment agency specialized in headhunting for executives, managers and experts. We serve as a strategic partner to our clients, offering a turnkey solution to capture and deliver the top talent needed to complete successful projects by aligning with the unique needs of our clients. Our timely action plan significantly saves client’s time and costs.
Our passion is to deliver outstanding customer service to the companies and candidates that we partner. Developing long term and mutually beneficial relationships is the key to our success.
Recruitment Experts in Singapore, Thailand, Vietnam, Philippines & Indonesia market
Dedicated Key Account Personnel to handle client relationship
Unique database of candidates
Access to leading job boards and CV database
Extensive experience in sourcing and selecting for key position
More information: *************
*************
Peringatan Penting
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