About the Role
We are seeking a technically competent and service-oriented Post-Sales Server Engineer to support the implementation, configuration, maintenance, and troubleshooting of enterprise server and IT infrastructure solutions.
Key Responsibilities
A. Server Deployment and Implementation
- Install, configure and deploy enterprise servers (rack and blade servers).
- Perform server mounting, cabling, firmware updates and BIOS configuration.
- Install and configure Windows Server and Linux operating systems.
- Perform server upgrades, migrations and hardware replacements.
B. Storage and Virtualization
- Install and configure enterprise storage systems (SAN and NAS).
- Manage storage capacity, RAID, LUNs and connectivity.
- Deploy and maintain VMware, Hyper-V and virtual machines.
- Monitor virtualization and storage performance.
C. Backup and Disaster Recovery
- Install and maintain enterprise backup solutions such as Veeam and Commvault.
- Configure backup schedules, retention and recovery policies.
- Perform backup monitoring and restoration testing.
- Support disaster recovery (DR) and data replication activities.
D. Cloud and Hybrid Infrastructure
- Support cloud infrastructure deployment and maintenance (Azure and AWS).
- Configure cloud servers, storage and networking.
- Assist with migration between on-premises and cloud environments.
- Monitor cloud performance and troubleshoot issues.
E. Technical Support and Troubleshooting
- Provide technical support for server, storage and virtualization systems.
- Troubleshoot hardware, software and performance issues.
- Perform root cause analysis and resolve technical incidents.
- Ensure timely resolution in accordance with SLA requirements.
F. Preventive Maintenance and Monitoring
- Perform regular infrastructure maintenance and system updates.
- Monitor server health, system performance and capacity.
- Identify and resolve potential infrastructure issues.
- Ensure system reliability, security and availability.
G. Documentation and Reporting
- Prepare installation, configuration and technical reports.
- Maintain infrastructure documentation and asset records.
- Prepare implementation plans and testing reports.
- Conduct technical handover and knowledge transfer.
H. Customer and Vendor Coordination
- Coordinate with customers, project teams and vendors.
- Provide technical updates and implementation support.
- Attend customer meetings and site visits.
- Coordinate warranty claims and vendor technical support.
Pay: RM6,000.00 - RM8,000.00 per month
Work Location: In person