Kerja Sepenuh Masa Presales Solution Architect (Network - Voice), Gaji tinggi MYR 8,000 di Agensi Pekerjaan Ideal Reliance Selangor - Maukerja

The Presales Solution Architect handles an infrastructure solution, with a focus on network and voice, from the first customer meeting until the deal is won. The role covers presales, solution design and proof-of-concept, and advises the delivery team during implementation. Every design must be ready for our delivery team to build and our operations team to support.

Responsibilities:-

1. Presales

• Meet customers to understand their needs and propose network, internet, security and voice solutions.
• Lead the technical part of RFPs and tenders, including compliance lists, BoQs and costing.
• Present solutions, run demos and proof-of-concepts, and sell together with telco and vendor partners.

2. Solution Design

• Design network solutions: internet, SD-WAN, LAN, Wi-Fi and security, including carrier links and redundancy.
• Design voice solutions: SIP trunking, SBC, cloud PBX, contact centre and Microsoft Teams voice, including number porting and carrier interconnect.
• Include monitoring, backup, DR, spare parts, access control and support scope in every design.
• Check costing, vendor lead times and delivery effort before the deal is signed.
• Keep standard designs that can be reused for new deals.

3. Handover to Delivery and Operations

• Hand over each won deal with the design, BoQ, assumptions, scope and acceptance criteria.
• Advise the delivery team during implementation on design questions and technical issues.
• Provide design inputs for the NOC and helpdesk handover, including monitoring, escalation and SLA details.
• Review early incidents with operations and update the standard designs.

Qualifications:-

• Degree in Electrical, Electronic or Computer Engineering, IT or related field.
• Fortinet NSE, Cisco CCNP or similar network certification.
• At least 6 years in network engineering, solution design and presales at a telco or system integrator.
• Strong network background, with hands-on design and setup experience with at least two of: Fortinet, Aruba, Meraki, Peplink, TP-Link Omada or Teltonika.
• Strong voice background, with hands-on design of SIP trunking, SBC, cloud PBX and contact centre solutions.
• Has written high-level designs and solution documents for won deals.
• Good English and Bahasa Malaysia, spoken and written.

Additional Details:

• Salary: Up to RM8,000.00
• Job Type: Permanent
• Location: Damansara Utama, Petaling Jaya, Selangor
• Working Hours: Monday to Friday, 40 hours per week

Pay: RM6,500.00 - RM8,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person