Kerja Sepenuh Masa, Service Desk Analyst – Korean Speaker di Airswift Federal Territory - Maukerja

### Service Desk Analyst – Korean Speaker

Location: Kuala Lumpur, Malaysia

Employment Type: Permanent, Full-Time

We are looking for Korean-speaking Service Desk Analysts to support IT operations and provide technical assistance to users in a professional, international environment.

**Key Responsibilities**

• Provide Level 1 IT support through phone, chat and web-based channels.
• Diagnose and troubleshoot hardware, software and system issues.
• Manage incidents and service requests using ticketing systems.
• Escalate unresolved technical issues to appropriate support teams.
• Communicate professionally with Korean-speaking users.
• Maintain service quality and accurate incident documentation.
  
  

**Requirements**

• Business-level Korean proficiency in speaking, reading and writing.
• TOPIK Level 4 or above preferred.
• Diploma or Degree in IT or a related field, or equivalent experience.
• Fresh graduates and candidates with up to 5 years of relevant experience are welcome.
• Basic IT troubleshooting or technical support knowledge.
• Good English communication skills.
• Willingness to work onsite in Kuala Lumpur on rotational shifts, including public holidays.
• Immediate joiners or candidates with up to 30 days' notice preferred.