Responsibilities
Support field installation, commissioning, preventive maintenance, troubleshooting, and repair activities for company equipment.
Work closely with senior engineers to resolve equipment and system issues at customer sites.
Assist in diagnosing and resolving product quality, reliability, and functionality concerns.
Maintain a high level of responsiveness in closing customer service requests and escalations.
Provide timely updates and technical support to customers under the guidance of senior team members.
Assist in developing and maintaining Best Known Methods (BKM), Work Instructions (WI), Technical Service Bulletins (TSB), and other service documentation.
Follow established safety, quality, and operational procedures during all service activities.
Collaborate with Manufacturing, Engineering, and other internal teams to improve product performance and customer satisfaction.
Support continuous improvement initiatives to enhance service efficiency and reduce recurring field issues.
Requirements
Diploma or Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics Engineering, or a related discipline.
Fresh graduates are welcome to apply.
Candidates with up to 1 year of field service or technical support experience will have an added advantage.
Proficient in Microsoft Office applications and Windows-based systems.
Hands-on with
mechanical and electrical equipment, tools, and testing instruments.
Knowledge of
troubleshooting electronic, electromechanical, mechanical, or fluid handling systems
is advantageous.
Experience in Semiconductor Test Equipment, FT (Final Test), or ATE (Automated Test Equipment) is a plus but not required.
Professional and customer-focused mindset with a commitment to quality and safety.
Able to lift equipment and tools when required.
Able to stand for extended periods during equipment installation and servicing.
Comfortable working in confined spaces or elevated areas when necessary.
Willing to travel
within Singapore and overseas for customer support and training assignments
Ethos Search Associates Pte. Ltd.
EA License No: 13C6655
EA Reg No: R1765450 Pinky Lim
ETHOS SEARCH ASSOCIATES PTE. LTD.
Our heritage began in 2003 as HR Connect. Over the years, we have earned the trust and confidence of our clients to grow into a reputable human capital management firm. Ethos Search Associates now brings with us strong industry knowledge, a far-reaching network and a wide range of human capital solutions ranging from talent acquisition, retention and management.
At Ethos Search Associates, we are passionately committed to deliver a high standard of service that achieves results while building relationships that last. Adopting a consultative approach, we dedicate time and resources to understand the needs of both our clients and candidates aspiring career growth. We listen, we connect and we identify the best solutions to accomplish the goals of our clients.
Today, Ethos Search Associates is led by a team of dedicated professional consultants with rich experience from a broad spectrum of industries and a commitment to exceed expectations. We are uniquely positioned to add value to your recruitment and job search needs. Get in touch with us to find out more!
EA License No: 13C6655