Kerja Sepenuh Masa Customer Service Executive (Immediate), Gaji tinggi SGD 2,500 di PURICARE PRIVATE LIMITED Central Region (Singapore) - Maukerja

Company Overview

Puricare Pte Ltd, established in 2007, pioneers in water dispenser distribution and supply for offices, factories, schools, hospitals, and residences. We support projects and contracts with a skilled technical team for repair, service, and maintenance.

Responsibilities

• Coordinate daily service schedules for technician assignments to optimize resource allocation and service efficiency
• Receive and respond promptly to customer service requests, enquiries, and complaints to maintain high customer satisfaction
• Arrange and confirm repair, servicing, maintenance, and installation appointments with customers
• Coordinate technicians for on-site repairs and servicing at customer premises to ensure timely job completion
• Monitor job progress and follow up with technicians to resolve delays and ensure service deadlines are met
• Handle urgent service requests by adjusting schedules to maintain operational continuity
• Prepare accurate quotations for repair, servicing, parts replacement, and other service works to support sales and service processes
• Follow up on quotations and outstanding customer requests to close service loops effectively
• Assist with general service centre administration and daily operational tasks to support smooth service delivery
• Perform other duties related to customer service and service operations as required to meet business needs

Preferred competencies and qualifications

• Diploma, NITEC, Higher NITEC, or relevant qualification preferred
• Experience in customer service, service coordination, technical support, or administration is advantageous
• Proficiency in bilingual software for documentation purposes
• Effective communication skills with a strong customer-service mindset
• Ability to understand technical problems and communicate them clearly to technicians and customers
• Fast learner, proactive, and able to work effectively in a fast-paced environment
• Independent, responsible, hardworking, and attentive to detail