Challenge
You will be required to engage with our visitors proactively and faciltate their visits to the in-patient wards by explaining the visiting policy and guiding them through the self-help registration process at the kiosks or at the registration counters.
You will also be required to attend to visitors' enquiries and handle complaints including escalation and denial for entry after visiting hours.
In addition, you will need to attend to wayfinding & general enquiries from public and patients within the Healthcity Novena Campus. At times, you may also be required to provide assistance to patients at the various main entrances.
Requirement
NITEC / Higher NITEC / Diploma in Service Skills
Service-oriented with a passion to serve
Proficient in computer applications (e.g. MS Office Applications)
Comfortable to perform staggering shift (between 7.45am and 9.00pm), including weekends and Public Holiday. 5 days work week.
1 year customer service experience in fast paced work environment preferred
Only shortlisted candidate will be notified
Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals. TTSH has a dedicated healthcare team of over 11,000, operates more than 2,000 beds, and provides care across more than 60 clinical disciplines.
It is home to NHG Health's National Centre for Infectious Diseases (NCID), a 330-bed purpose-built facility designed to strengthen Singapore's capabilities in infectious disease management and prevention. It also helms HealthCity Novena, Singapore's first integrated healthcare hub spanning 17 hectares.
TTSH is committed to empowering individuals across Central and North Singapore to lead healthier lives, transforming care through innovation, research, and clinical excellence to add years of healthy life to the community.