Kerja Sepenuh Masa, Client Delivery Associate Director di Hays Federal Territory - Maukerja

Client Delivery Associate Director (Agency)

Your new company
An exciting opportunity has arisen with a globally recognised Marketing-as-a-Service (MaaS) organisation that partners with some of the world's leading B2B brands. With a strong focus on operational excellence, innovation, and client success, the business helps organisations scale their marketing capabilities through strategic delivery, project execution, and data-driven decision-making. As the organisation continues to grow across APAC, they are seeking a Client Delivery Associate Director to lead a portfolio of key client engagements.


Your new role
As the Client Delivery Associate Director, you will be responsible for overseeing delivery performance across a portfolio of client accounts, ensuring exceptional execution, operational health, and client satisfaction. You will lead complex, cross-functional marketing programs, drive delivery governance, and serve as the key escalation point for delivery-related matters.
Working closely with Client Partners, Client Success Managers, and delivery teams, you will proactively manage risks, optimise resource allocation, lead delivery reviews, and implement continuous improvement initiatives. You will also play a critical role in coaching Delivery Managers, enhancing operational processes, and ensuring clients receive measurable value from their engagement.


What you'll need to succeed

• 7-9 years of experience in client delivery, program management, project management, marketing operations, or related disciplines
• Demonstrated experience managing multiple client accounts, large-scale programs, or complex delivery portfolios
• Strong stakeholder management skills with the ability to influence and engage senior client and internal leadership teams
• Proven ability to lead cross-functional teams and manage competing priorities in a fast-paced environment
• Experience implementing delivery governance frameworks, operational processes, and performance reporting
• Strong commercial awareness with a focus on client retention, service excellence, and continuous improvement
• Proficiency with project management methodologies and tools such as Agile, Waterfall, Jira, Asana, *************, or similar
• PMP, PRINCE2, PMI-ACP, or equivalent certification is advantageous

What you'll get in return

• Opportunity to work with leading global B2B organisations
• High-impact leadership role with visibility across regional and global teams
• Collaborative and supportive culture focused on innovation and professional growth
• Exposure to complex and strategic client engagements
• Career progression opportunities within a rapidly growing international organisation
• Competitive salary and comprehensive benefits package

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.