Kerja Kerja Dari Rumah Provider Enrollment Assistant, Gaji tinggi MYR 6,000 di Wellnite Health - Maukerja

About the Role

Wellnite is hiring a highly motivated, tech-savvy, and independent Provider Enrollment & Automation Operations Assistant to support our US healthcare operations.

This is a call-intensive and automation-focused role requiring strong English communication skills, critical thinking, and the ability to troubleshoot problems independently.

The ideal candidate must be comfortable making frequent outbound calls to US healthcare providers, completing enrollment applications, monitoring automated workflows, and taking immediate action when automations fail.

We are looking for a self-starter who takes ownership of tasks and can work efficiently without constant supervision.

Key Responsibilities

Provider Calling & Enrollment

• Make frequent outbound calls to US healthcare providers to collect information, follow up on pending requirements, and resolve enrollment issues.
• Provide phone and email support to healthcare providers.
• Independently complete provider enrollment applications, credentialing forms, and administrative documentation.
• Follow up consistently with providers to obtain missing information and ensure timely completion.
• Handle provider questions and resolve issues professionally.
• Maintain accurate records of calls, follow-ups, and enrollment progress.

Automation Monitoring & Troubleshooting

• Continuously monitor automated workflows, AI assistants, and operational systems.
• Identify failed, delayed, or incomplete automations and take immediate corrective action.
• Manually complete tasks when automations fail to ensure operations continue without interruption.
• Troubleshoot workflow failures, identify root causes, and fix automation issues within your scope of responsibility.
• Restart, retry, and test workflows to ensure successful execution.
• Review automated outputs for accuracy and correct errors.
• Work with tools such as Zapier, Make, n8n, Google Sheets, Airtable, and AI-powered systems.
• Escalate complex technical issues to the engineering team with clear documentation.
• Identify opportunities to improve workflow efficiency and reduce recurring failures.

Requirements

• Excellent spoken and written English (C1 preferred).
• Must be comfortable making a high volume of outbound calls daily.
• Must be able to work independently with minimal supervision.
• Strong critical thinking, troubleshooting, and problem-solving skills.
• Self-starter with a proactive, results-oriented approach.
• Ability to complete forms and administrative tasks without step-by-step guidance.
• Strong computer skills and ability to learn new software quickly.
• Comfortable working with multiple systems, dashboards, and spreadsheets.
• Excellent attention to detail, time management, and organizational skills.
• Ability to multitask and meet daily productivity targets.
• Must be available to work US shift hours.
• Reliable internet connection and a quiet environment suitable for professional calls.

Preferred Qualifications

• Experience in high-volume outbound calling, customer support, or provider relations.
• Experience with healthcare enrollment, credentialing, or US healthcare operations.
• Familiarity with automation tools such as Zapier, Make, n8n, or AI assistants.
• Experience troubleshooting workflows and resolving technical issues.

Performance Expectations

• Consistently meet daily outbound calling and follow-up targets.
• Ensure assigned enrollment applications are completed accurately and on time.
• Identify and resolve automation failures promptly.
• Complete pending tasks manually when automated systems are unavailable.
• Take ownership of issues through resolution rather than simply reporting problems.
• Maintain accurate daily activity and performance reports.

Who Will Succeed in This Role?

Someone who is resourceful, proactive, highly accountable, and comfortable balancing high-volume provider calls with hands-on automation troubleshooting.

We are looking for a problem-solver who takes initiative, finds solutions independently, and ensures work gets done—even when automated systems do not function as expected.

Pay: RM3,000.00 - RM6,000.00 per month

Benefits:

• Maternity leave
• Parental leave

Application Question(s):

• Are you comfortable making 50–100 outbound calls per day to US healthcare providers?
• If an automation fails, can you troubleshoot the issue, manually complete the pending task, and attempt to fix the workflow independently?

Work Location: Remote