Kerja Sepenuh Masa, Operations Manager – Sales – Kuala Lumpur di TP Federal Territory - Maukerja

Job Responsibilities:

• Oversee daily operations of the sales team to achieve performance targets.
• Manage team leaders and agents to ensure productivity and service quality.
• Monitor sales KPIs, conversion rates and operational performance.
• Develop strategies to improve sales performance and operational efficiency.
• Manage client expectations, reporting and performance reviews.

Job Requirements:

• Proven experience as an Operations Manager in a BPO / Call Centre environment.
• Strong background in managing sales operations or sales campaigns.
• Excellent leadership, stakeholder management and analytical skills.
• Experience managing large teams and achieving sales targets.
• Must be willing to work permanent night shifts (9:00 PM – 6:00 AM).