Immediate Hiring: Outlet Manager
Location: JIBRIL SS15
We are looking for a passionate and results-driven Outlet Manager to lead our outlet operations and team. The ideal candidate is a hands-on leader with strong people management skills, operational discipline and the ability to drive sales performance while maintaining excellent customer service standards.
Responsibilities:
- Lead and oversee daily outlet operations to ensure smooth and efficient service.
- Maintain consistent food, beverage and customer service standards.
- Manage manpower planning, staff scheduling, attendance, discipline and team performance.
- Lead, coach and develop team members to improve productivity, service quality and teamwork.
- Drive sales performance and implement initiatives to achieve daily and monthly sales targets.
- Monitor and control operational costs, including labour, inventory and wastage.
- Ensure compliance with Company SOPs, policies and operational standards.
- Manage customer feedback, complaints and service recovery professionally.
- Maintain outlet cleanliness, facilities and overall presentation.
- Conduct regular operational checks and ensure timely corrective actions.
- Oversee inventory management, stock control and ordering to minimize wastage and shortages.
- Ensure food safety, hygiene and workplace safety standards are consistently maintained.
- Identify areas for improvement and implement action plans to enhance outlet performance.
- Prepare and submit accurate sales, operational and performance reports to management.
Requirements:
- Minimum 3 years of working experience, with at least 1 year in a supervisory or management position.
- Proven ability to lead, motivate and manage a team effectively.
- Strong leadership, communication and interpersonal skills.
- Good business awareness with a results-driven mindset.
- Able to make sound decisions, solve problems and handle challenging situations independently.
- Well-organized, disciplined and able to manage multiple priorities.
- Hands-on, adaptable and comfortable working in a fast-paced environment.
- Strong sense of responsibility, accountability and ownership.
- Willing to work shifts, weekends and Public Holidays.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
Work Location: In person