Enterprise Commercial Director (Strategic Partnerships & Enterprise Distribution)
Location: KL Eco City, Kuala Lumpur, Malaysia
Reports To: Managing Director / Principal
Employment Type: Full-Time Executive
Role Overview
We are seeking an exceptional Enterprise Commercial Director to serve as our principal enterprise relationship builder and deal closer. In this role, you will lead high-ticket B2B commercial distribution for enterprise-grade conversational AI and voice automation solutions across high-value sectors, including Financial Services (FSI), Telecommunications, BPOs, Conglomerates, and Government-Linked Companies (GLCs).
Designed for an elite commercial leader, this role eliminates operational and technical drag: our established technology partners handle all backend execution, product integration, and proof-of-concept (PoC) sandboxes, while our internal operations team manages venue logistics, event management, and marketing execution.
Your sole mission is C-level relationship building, strategic pipeline creation, and commercial contract closing.
Key Responsibilities & Strategic Scope
Enterprise Sales & Deal Orchestration
- C-Suite Engagement & Account Mapping: Map, engage, and cultivate trusted relationships with CXOs, CIOs, Heads of CX, Digital Transformation, and Collections across top-tier enterprise accounts.
- Value-Based Solution Selling: Lead high-level discovery meetings, articulating hard business ROI, total cost of ownership (TCO) reduction, and operational scale.
- Guided Technical Introductions: Bring partner pre-sales and solutions engineering teams into qualified client meetings at the optimal moment to run live product demonstrations and scope PoC trials.
- Contract Negotiation & Closure: Structure, negotiate, and close enterprise distribution contracts, platform licensing, and recurring usage agreements while maintaining commercial oversight through regulatory and compliance reviews.
Multi-Entity Portfolio Synergies
- Venture Building & Strategic Landing Pad: Position our venture-building arm as a premier landing pad for regional deep-tech companies when engaging C-suite executives, institutional partners, and government agencies.
- Executive AI Hub & Workforce Upskilling: Leverage our flagship campus and dedicated events team to host C-suite roundtables, converting executive guests into active software pipeline and cross-selling enterprise AI upskilling programs to client IT and CX teams.
- Industrial & GLC Ecosystem Access: Utilize our established industrial and energy-sector presence as a trust anchor to open C-level doors within major state-owned entities and industrial conglomerates for enterprise automation solutions.
Performance Metrics (KPIs)
- Primary: Total Closed Annual Contract Value (ACV) and recurring talk-minute usage margins generated from enterprise accounts.
- Secondary: Number of qualified C-suite meetings converted into active Proof-of-Concept (PoC) trials per quarter.
Candidate Profile & Qualifications
Education & Credentials
- Academic Background: Bachelor’s degree in Business, Finance, Computer Science, Engineering, Economics, or related fields from a top-tier institution.
- Advanced Degree (Preferred): MBA, Executive Master’s, or equivalent advanced degree from a recognized business school is highly advantageous.
Experience & Executive Competencies
- Track Record: 8–12+ years of proven success in B2B enterprise software/SaaS sales, telecom enterprise accounts, or Contact Center / CCaaS solutions in Malaysia and Southeast Asia.
- Executive Network: Established, direct network and warm C-suite access across Malaysian banks, telcos, DCAs, or government agencies.
- Methodology Mastery: Deep familiarity with enterprise sales methodologies (e.g., MEDDPICC, SPIN Selling) and navigating multi-stakeholder corporate procurement cycles.
- Executive Polish: High emotional intelligence (EQ), impeccable communication, and the authority to engage board-level executives and state officials as a peer.