Kerja Sepenuh Masa, Customer Service Executive di Carrier Transicold Pte Ltd - Maukerja

Customer Service Executive

Permanent, Full-time

Jalan Ahmad Ibrahim

Summary

This position is for a Customer Service Executive who is under general supervision. Responsible for answering basic customer inquiries on product availability, maintenance, and the status of orders and maintaining records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. May assist in orienting, training and assigning the work of technical/business support employees.

Role Purpose:

• Ensure end-to-end order fulfilment for authorized service providers, sales intermediaries, and business partners. This role serves as a key coordination point between customers, external freight forwarders, and internal operations to ensure accurate order processing, timely shipment execution, and strong customer satisfaction.

Role Responsibilities:

• Process both Internal and External customer orders accurately, ensuring customer requirements and delivery timelines are met
• Handle responses to customer requests and queries to minimize gaps in customer service delivery
• Effective communication and coordination with all relevant internal teams including Operations, Planning Team and Warehouse and other stakeholders to ensure timely order fulfilment
• Resolve shipping issues, transit delays and delivery discrepancies promptly to support customer satisfaction
• Collaborate closely with fellow Customer Service team members to ensure seamless account coverage and shared workload balance during peak periods.
• Working with Sales to meet monthly Sales Target
• Coordinate with internal logistics service provider and freight forwarders to arrange shipments and follow-up to secure vessel schedules.
• Prepare and coordinate shipping documentation
• Support shipping arrangements for ad-hoc programs and initiatives
• Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enters this information on order forms.
• Answers basic customer inquiries on product availability, maintenance, and the status of orders.
• Resolves basic customers' service or billing complaints.
• Maintains records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Minimum Requirements:

• Diploma or Degree in Business Administration or a related field
• Minimum 2–5 years of customer-facing experience in manufacturing aftermarket, customer service, logistics, or new ERP/eCommerce implementation