Kerja Sepenuh Masa, Bellman Captain di Fiscal Laurel Melaka - Maukerja

A Bellman Captain (or Concierge Captain) at PARKROYAL A'Famosa Melaka Resort oversees the daily operations of the Bell Services team, ensuring smooth arrival, departure, and luggage handling experiences for resort guests, while supporting overall Front Office operations.

Job Summary

To lead, guide, and supervise the Bellmen team in delivering efficient, welcoming, and high-quality guest services at the main entrance, lobby, and resort premises, upholding PARKROYAL’s standards of hospitality.

Key Responsibilities1. Supervision & Operational Leadership

• Lead daily operations at the resort main entrance, lobby, and bell desk.
• Assign tasks to Bellmen, including luggage delivery/retrieval, buggy operations (if applicable across resort grounds), and valet services.
• Ensure all luggage handling, store room storage, and tagging procedures are accurately logged and secured.
• Oversee team grooming, attendance, and adherence to resort brand standards.

2. Guest Services & Arrival Experience

• Warmly greet arriving and departing guests, providing a memorable first and last impression.
• Assist VIPs and regular hotel guests with personalized care and special attention.
• Answer guest inquiries regarding resort facilities, dining options, local attractions in Melaka, and transportation services.
• Efficiently handle guest complaints or special requests related to luggage or lobby services, escalating to the Duty Manager when necessary.

3. Support & Coordination

• Work closely with the Front Desk, Concierge, Duty Managers, and Transportation team to manage peak check-in and check-out periods.
• Monitor traffic flow, parking areas, and driveway cleanliness at the main resort entrance.
• Ensure all bell service equipment (luggage trolleys, buggies, walkie-talkies) are properly maintained, clean, and in safe working order.

Job Requirements & Qualifications

• Education: SPM / STPM / Diploma in Hospitality, Hotel Management, or related field.
• Experience: Minimum 2 years of experience as a Bellman or Concierge Associate in a 4-star or 5-star hotel/resort environment, with supervisory experience preferred.
• Skills:
• Strong leadership, communication, and team management skills.
• Fluent in spoken Bahasa Malaysia and English (knowledge of additional languages is an advantage).
• Valid driving license (required if handling valet or resort transport/buggy services).
• Attributes: Excellent physical fitness (ability to lift/move heavy luggage), professional appearance, customer-oriented, and willing to work shifts, weekends, and public holidays.

Benefits:

• Flexible schedule
• Free parking
• Maternity leave
• Meal provided

Work Location: In person