- Bukit Timah Central Region (Singapore) Singapore
Kerja Sepenuh Masa Project Specialist (Nominations - Accounts Closure), Gaji tinggi SGD 7,200 di Central Provident Fund Board Central Region (Singapore) - Maukerja
Project Specialist (Nominations - Accounts Closure)
Central Provident Fund Board
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
What you will be working on
In this role, you will:
Manage the administration of withdrawal schemes under Account Closure, including policy reviews, operational processes and system enhancements to ensure CPF assets are disbursed accurately and promptly to rightful beneficiaries.
Review and improve end-to-end processes across Nominations, Withdrawals and Disbursements to strengthen service delivery, operational effectiveness and customer experience.
Partner stakeholders across departments to identify process gaps, assess operational impact and implement harmonised solutions to support business objectives.
Analyse operational trends, emerging issues and customer feedback to develop recommendations that improve policy implementation and service outcomes.
Drive data analytics initiatives, including the management and enhancement of the Death Withdrawal data mart, to support evidence-based decision making.
Develop business insights, management reports and performance dashboards to monitor operational outcomes, risks and service standards.
Contribute operational perspectives and recommendations to support strategic planning, resource allocation and capability development within the department.
Support capability-building initiatives by promoting data literacy, process improvement practices and the effective use of analytics across the team.
What we are looking for
We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
Relevant experience in operations management, policy administration, business process review or service delivery functions.
Ability to analyse operational issues, identify trends and translate findings into practical recommendations and solutions.
Experience in data analysis, reporting, dashboard development or the use of data to support business and operational decisions.
Ability to coordinate and collaborate effectively with multiple stakeholders to achieve shared objectives and drive initiatives.
Knowledge of process improvement methodologies, operational risk considerations or customer journey enhancement practices.
Ability to communicate clearly and present insights effectively through written reports, presentations and stakeholder engagements.
Demonstrates initiative, adaptability and sound judgement when managing competing priorities in a dynamic environment.
Comfortable working with detail-oriented processes while maintaining a focus on accuracy, timeliness and customer outcomes.
The seniority of appointment and actual corporate job title will commensurate with individual work experiences.
Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.
Central Provident Fund (CPF) Board is the cornerstone of Singapore's social security system, committed to serving and empowering over 4 million members in securing their retirement, healthcare, and housing needs. As an employer, we believe in developing our people to do their life’s best work through the 3Ps: Purposeful Work, Professional Growth, People & Culture.
Purposeful Work – Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that our work we make a difference.
Professional Growth – At CPF Board, you will have the opportunity to learn on the job, acquire new skills, and broaden your knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.
People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. Our people are our greatest asset, and we champion a culture of respect, diversity, and inclusivity, where every voice is heard and contributions are recognised and celebrated.
We are a recipient of the Enabling Mark (Gold) by SG Enable, we welcome candidates with disabilities and are committed to providing an inclusive and supportive work environment.
Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore. To learn more about CPF Board, visit our website at *************
In this role, you will:
Manage the administration of withdrawal schemes under Account Closure, including policy reviews, operational processes and system enhancements to ensure CPF assets are disbursed accurately and promptly to rightful beneficiaries.
Review and improve end-to-end processes across Nominations, Withdrawals and Disbursements to strengthen service delivery, operational effectiveness and customer experience.
Partner stakeholders across departments to identify process gaps, assess operational impact and implement harmonised solutions to support business objectives.
Analyse operational trends, emerging issues and customer feedback to develop recommendations that improve policy implementation and service outcomes.
Drive data analytics initiatives, including the management and enhancement of the Death Withdrawal data mart, to support evidence-based decision making.
Develop business insights, management reports and performance dashboards to monitor operational outcomes, risks and service standards.
Contribute operational perspectives and recommendations to support strategic planning, resource allocation and capability development within the department.
Support capability-building initiatives by promoting data literacy, process improvement practices and the effective use of analytics across the team.
What we are looking for
We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
Relevant experience in operations management, policy administration, business process review or service delivery functions.
Ability to analyse operational issues, identify trends and translate findings into practical recommendations and solutions.
Experience in data analysis, reporting, dashboard development or the use of data to support business and operational decisions.
Ability to coordinate and collaborate effectively with multiple stakeholders to achieve shared objectives and drive initiatives.
Knowledge of process improvement methodologies, operational risk considerations or customer journey enhancement practices.
Ability to communicate clearly and present insights effectively through written reports, presentations and stakeholder engagements.
Demonstrates initiative, adaptability and sound judgement when managing competing priorities in a dynamic environment.
Comfortable working with detail-oriented processes while maintaining a focus on accuracy, timeliness and customer outcomes.
The seniority of appointment and actual corporate job title will commensurate with individual work experiences.
Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.
Central Provident Fund (CPF) Board is the cornerstone of Singapore's social security system, committed to serving and empowering over 4 million members in securing their retirement, healthcare, and housing needs. As an employer, we believe in developing our people to do their life’s best work through the 3Ps: Purposeful Work, Professional Growth, People & Culture.
Purposeful Work – Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that our work we make a difference.
Professional Growth – At CPF Board, you will have the opportunity to learn on the job, acquire new skills, and broaden your knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.
People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. Our people are our greatest asset, and we champion a culture of respect, diversity, and inclusivity, where every voice is heard and contributions are recognised and celebrated.
We are a recipient of the Enabling Mark (Gold) by SG Enable, we welcome candidates with disabilities and are committed to providing an inclusive and supportive work environment.
Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore. To learn more about CPF Board, visit our website at *************
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