One of the oldest nurseries in Singapore, Prince’s has 50 years’ experience in the industry. Started out humbly as a flower shop, Prince’s has evolved into a full-fledged landscape design and installation specialist. At the international front, our global connections ensure that Prince’s meets the needs of our customers. Strategic alliances with Europe, Australasia, and Asia have been a boon to our service-oriented culture.
Position: Account Manager (Plant Rentals)
We are looking for an Account Manager with experience in B2B sales, account management, client servicing, or related service industries, preferably with exposure to corporate clients, commercial properties, offices, facilities management, interior solutions, or plant/landscape-related services.
You will be responsible for managing and growing our portfolio of existing corporate plant rental accounts. The ideal candidate is commercially driven, relationship-focused, and able to understand client needs, identify opportunities for additional services, and build long-term partnerships that drive customer retention, repeat business, and account growth.
Location: 53 Sungei Tengah Road, Singapore 698998
Role Duties:
Account Management & Client Relationships
- Manage and maintain a portfolio of existing corporate plant rental accounts.
- Build strong, long-term relationships with clients, property managers, facilities management teams, and other key stakeholders.
- Act as the main point of contact for assigned accounts and understand their ongoing requirements, budgets, and expectations.
- Conduct regular client follow-ups and meetings to ensure satisfaction and identify areas for improvement.
- Proactively address client concerns and work with internal teams to resolve service-related issues.
Account Growth & Upselling
- Identify opportunities to grow existing accounts through additional plant rental services, new locations, upgrades, and related solutions.
- Recommend suitable plant rental solutions based on changes in client requirements, office environments, or business needs.
- Develop opportunities for repeat business, renewals, additional services, and account expansion.
- Monitor account performance and identify opportunities to increase revenue and strengthen client relationships.
Quotations & Commercial Management
- Work with internal teams to prepare quotations and proposals based on client requirements.
- Present suitable plant rental solutions, pricing, and value propositions to clients.
- Follow up on quotations, renewals, and outstanding commercial opportunities.
- Negotiate pricing, scope, service requirements, and commercial terms where required.
- Ensure account activities and commercial arrangements are aligned with company objectives.
Customer Retention
- Maintain regular engagement with clients to understand their satisfaction and changing needs.
- Proactively identify potential issues that may affect customer retention and work towards suitable solutions.
- Strengthen client relationships to encourage renewals, repeat business, referrals, and long-term partnerships.
- Maintain a high level of customer service throughout the account lifecycle.
Internal Coordination
- Work closely with operations and service teams to ensure client requirements are clearly communicated and properly delivered.
- Coordinate with internal teams on new installations, replacements, service requirements, additions, and changes to existing accounts.
- Ensure solutions offered to clients are commercially viable and aligned with operational capabilities.
- Maintain accurate records of client information, quotations, account activities, revenue, and follow-ups.
Market & Account Insights
- Stay informed of client needs, market trends, and competitor activities that may impact existing accounts.
- Identify opportunities to introduce new services or solutions to existing customers.
- Provide feedback to management on customer requirements, market opportunities, and potential areas for business growth.
Candidate Profile:
- Relevant experience in Account Management, Sales, Client Servicing, or Business Development, preferably in a B2B or service-oriented environment.
- Experience managing corporate clients, commercial properties, offices, facilities management, or related businesses is an advantage.
- Proven ability to maintain client relationships, retain accounts, and identify opportunities for account growth.
- Strong communication, negotiation, presentation, and relationship-building skills.
- Customer-focused, commercially driven, proactive, and confident in engaging with corporate clients.
- Able to understand client needs and recommend practical, value-added solutions.
- Comfortable managing quotations, commercial discussions, follow-ups, and account-related negotiations.
- Strong focus on customer retention, repeat business, upselling, and long-term account development.
- Able to work independently while coordinating effectively with operations and service teams.
- Proficient in Microsoft Office Suite; CRM experience is an advantage.
We regret to inform that only shortlisted candidates will be contacted. Thank you for your interest in joining the Prince’s family.
Pay: $3,300.00 - $4,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Professional development
Work Location: In person