Kerja Sepenuh Masa Accounts and Commercial Support Executive, Gaji tinggi MYR 4,500 di 202026390C Federal Territory - Maukerja

1. Accounts Receivable & Collections

• Check outstanding invoices and customer ageing every day and every week.
• Follow up customers by email and phone before and after the payment due date.
• Ask customers for a clear payment date and amount, not just a general reply that payment is being processed.
• Follow up quickly when a customer misses a promised payment date, and keep proper notes of all follow-ups.
• Send statements of account, payment reminders and overdue notices when required.
• Escalate long-overdue accounts to management based on the company's 30/60/90-day credit-control process.
• Be polite and professional with customers, while staying firm on agreed payment terms.

2. Credit Control & Payment Management

• Check whether customers are paying within their agreed credit terms and identify customers who are often late.
• Flag overdue accounts and recommend a credit hold, order hold or management action when needed.
• Check a customer's overdue balance before new orders, renewals or additional recurring services are approved.
• Make sure any special payment arrangement or exception is recorded and approved by management.
• Track agreed payment plans and follow up until all instalments are paid.

3. Payment Disputes & Collection Issues

• Find out why an invoice has not been paid, such as a billing issue, missing PO, missing document, portal issue or customer cash-flow problem.
• Work with the relevant internal team to fix genuine billing or document issues quickly.
• Separate genuine invoice disputes from simple payment delays, and escalate when needed.

4. AR Reporting

• Prepare a weekly AR ageing and collection report.
• Highlight high-risk customers, expected payments, missed payment promises and matters that need management attention.
• Keep an updated forecast of how much overdue money is expected to be collected.
• Prepare updates for the weekly AR review and follow through on agreed actions.

5. Contract Administration - New & Renewal Contracts

• Prepare and send customer agreements for new recurring services using approved company templates.
• Make sure the required agreement is signed before a new recurring service is activated.
• Keep an up-to-date contract register showing the customer, service, start date, expiry date, renewal date and
• contract status.
• Track upcoming renewals and work with Sales, Operations and Management so renewals are completed before the
• contract expires.
• Follow up with customers and internal teams for signatures, purchase orders, supporting documents and renewal
• confirmation.

6. Sales Support

• Prepare or assist with quotations, proposals, customer forms, order documents and other sales paperwork.
• Follow up on quotations, customer acceptance, signed agreements, purchase orders and other required documents.
• Help the sales team with renewals, customer records, internal coordination and order processing.
• Keep sales and contract records accurate and up to date.

7. Internal Coordination & Process Improvement

• Work closely with Finance, Sales, Operations and Management on collections, contracts, renewals and sales
• administration.
• Raise issues early if they may affect payment, contract renewal, service continuation, vendor commitments or
• company cash flow.
• Suggest practical ways to improve invoicing, collections, contract tracking, renewals and sales-support work.
• Support ISO document control and proper record keeping for customer agreements, renewals and billing records.

Pay: RM3,500.00 - RM4,500.00 per month

Work Location: In person