Kerja Sepenuh Masa, Retail Training - Development Assistant Manager di Senheng Electric (KL) Selangor - Maukerja

Training Needs Analysis (TNA)

• Identify training needs for outlet staff through outlet visits, performance reports, KPI results, customer feedback and discussions with Area Managers and Wing Head
• Analyse outlet and individual staff performance to identify competency gaps, knowledge deficiencies and areas requiring improvement.
• Assess training needs in key areas such as product knowledge, sales techniques, customer service, operational procedures, compliance and leadership skills.
• Work with AMs and outlet managers to prioritise training requirements based on business performance and operational needs.

Training Programme Development & Implementation

• Develop and implement targeted training programmes to address identified competency gaps and improve outlet performance.
• Prepare training materials, learning modules, assessments and practical exercises relevant to outlet operations.
• Coordinate product knowledge training, sales training, customer service training, SOP training and on-the-job coaching.
• Work with relevant departments to ensure training content aligns with business objectives, product updates and operational requirements.

Training Effectiveness & Performance Tracking

• Establish baseline performance indicators before training and monitor staff performance after training.
• Track training effectiveness by comparing pre-training and post-training results, including sales performance, conversion rates, average transaction value, customer satisfaction and SOP compliance, where applicable.
• Monitor individual and outlet performance to determine whether training has effectively addressed the identified gaps.
• Conduct post-training assessments, follow-up observations and feedback sessions with AMs and outlet managers.
• Identify employees who do not demonstrate sufficient improvement and recommend refresher training, coaching or individual development plans.
• Prepare regular training effectiveness reports highlighting performance gaps, improvement trends and recommended actions.

Continuous Improvement & Stakeholder Collaboration

• Work closely with AMs, outlet managers and relevant departments to review outlet performance and determine further development needs.
• Recommend targeted interventions for underperforming outlets and employees based on data analysis.
• Maintain a training needs database, competency matrix and employee training records.
• Provide regular reports to HR management on training coverage, competency gaps, training effectiveness and business performance improvements.
• Continuously improve training approaches based on operational feedback and measurable outcomes.

Education:

• Degree in Business Administration, Secretarial, Management or equivalent.

Experience:

• 3-5 years experience, preferably in Retail Training & Development.

Additional Skills

• Microsoft Office (Word, Excel, Powerpoint, Outlook)
• Communication Skills
• Financial Skills
• Technology Skills
• Personal Mastery Skills such as Confidentiality, Multitasking and etc.