Kerja Sepenuh Masa Shift Manager, Gaji tinggi MYR 6,000 di Wudu Hot Pot Sdn. Bhd. Selangor - Maukerja

Mandarin/Malaysian Mandarin, with good Mandarin communication skills.

At least 3–5 years of experience in the F&B industry; candidates with front-of-house management experience are preferred.

Strong capabilities in team management, staff training, and floor operations.

Familiar with restaurant service procedures, customer complaint handling, and cost control.

Excellent communication, leadership, and problem-solving skills.

Able to work shift rotations, weekends, and public holidays.

Responsible for daily front-of-house operations and overall service management.

Prepare daily staff shift rosters, station assignments, and manpower planning.

Supervise the performance of front-of-house supervisors and service team.

Ensure smooth workflow for guest reception, order taking, food serving, payment, and table turnover.

Handle customer complaints, emergencies, and service-related issues.

Monitor sales revenue, customer satisfaction, labor costs, and service efficiency.

Manage staff training, discipline, attendance, and performance evaluations.

Coordinate with the kitchen team regarding food serving speed, order accuracy, and special customer requests.

Supervise restaurant cleanliness, food safety, and compliance with company SOPs.

Report regularly to the owner/management on operational performance, staffing status, and improvement recommendations.