Kerja Sepenuh Masa, Trade Support Analyst di Neurones IT Asia - Maukerja

You will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) for multiple apps. You will be closely associated with the business and be a point of contact to provide functional and technical support on the Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations. You will also liaise with business analysis and development teams to plan and manage priorities, highlight blockers, and critical issues.

Main responsibilities

• Provide functional and technical expertise on KONDOR+, Orchestrade and other in-house bank applications.
• Request management (users and other IT teams), Operations management, Application monitoring, Incident Management, Problem Management
• Contribute to continuous improvement initiatives.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support Analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post-business-hours activities such as, but not limited to overnight on-calls, weekend interventions, DRP, releases, and other application activities that can be performed only outside the business duration/weekends.

Qualifications and Profile

• Candidates should have 5-7 years of experience in production support for financial systems.
• Master's degree or bachelor’s degree in computer science, Software Engineering, or related field.
• Strong knowledge on KONDOR+ application, Orchestrade, or treasury FO system for 3+ years, or 3+ years of experience in IT Support for another Capital Markets application
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory bodies rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction