- Bukit Timah Central Region (Singapore) Singapore
Kerja Sepenuh Masa Patient Service Associate (Financial Counselling Emergency Department), Gaji tinggi SGD 2,800 di Tan Tock Seng Hospital Central Region (Singapore) - Maukerja
Patient Service Associate (Financial Counselling Emergency Department)
Tan Tock Seng Hospital
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
About Us
Tan Tock Seng Hospital (TTSH), an anchor hospitalof NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.
Overview
As a Financial Counselling Patient Service Associatein the Emergency Department, you will support patients and their families byproviding financial counselling, explaining available healthcare financing andpayment options, and facilitating a smooth admission journey.
Responsibilities :
Perform patient registration, deposit collection, and provide financial counselling services to patients and their families.
Provide financial counselling to patients and next-of-kin at the assigned unit (Emergency Department) in compliance with the Healthcare Services Act (HCSA). This includes advising on ward class charges, bill estimates, available subsidies, and payment options.
Stay updated on healthcare financing initiatives, policies, and schemes to effectively address patients' and next-of-kin's enquiries.
Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
Coordinate and process patient transfers to other healthcare institutions.
Handle administrative duties related to patient admissions and other operational or administrative matters as assigned.
Requirements:
Diploma, NITEC/Higher NITEC in any discipline, GCE 'A'/'O'/'N' Level.
Prior experience in frontline operations or customer service will be an advantage.
Proficient in Microsoft Excel and other basic computer applications.
Comfortable working in a fast-paced and dynamic healthcare environment, with the ability to manage multiple tasks and priorities effectively.
Willing to don Personal Protective Equipment (PPE) and N95 masks when required.
Able to perform 3 rotating shifts on a 6-day work week, including weekends and public holidays.
Adding Years of Healthy Life Through Life Changing Careers, Where Passion Meets Purpose.
Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals. TTSH has a dedicated healthcare team of over 11,000, operates more than 2,000 beds, and provides care across more than 60 clinical disciplines.
It is home to NHG Health's National Centre for Infectious Diseases (NCID), a 330-bed purpose-built facility designed to strengthen Singapore's capabilities in infectious disease management and prevention. It also helms HealthCity Novena, Singapore's first integrated healthcare hub spanning 17 hectares.
TTSH is committed to empowering individuals across Central and North Singapore to lead healthier lives, transforming care through innovation, research, and clinical excellence to add years of healthy life to the community.
Tan Tock Seng Hospital (TTSH), an anchor hospitalof NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.
Overview
As a Financial Counselling Patient Service Associatein the Emergency Department, you will support patients and their families byproviding financial counselling, explaining available healthcare financing andpayment options, and facilitating a smooth admission journey.
Responsibilities :
Perform patient registration, deposit collection, and provide financial counselling services to patients and their families.
Provide financial counselling to patients and next-of-kin at the assigned unit (Emergency Department) in compliance with the Healthcare Services Act (HCSA). This includes advising on ward class charges, bill estimates, available subsidies, and payment options.
Stay updated on healthcare financing initiatives, policies, and schemes to effectively address patients' and next-of-kin's enquiries.
Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
Coordinate and process patient transfers to other healthcare institutions.
Handle administrative duties related to patient admissions and other operational or administrative matters as assigned.
Requirements:
Diploma, NITEC/Higher NITEC in any discipline, GCE 'A'/'O'/'N' Level.
Prior experience in frontline operations or customer service will be an advantage.
Proficient in Microsoft Excel and other basic computer applications.
Comfortable working in a fast-paced and dynamic healthcare environment, with the ability to manage multiple tasks and priorities effectively.
Willing to don Personal Protective Equipment (PPE) and N95 masks when required.
Able to perform 3 rotating shifts on a 6-day work week, including weekends and public holidays.
Adding Years of Healthy Life Through Life Changing Careers, Where Passion Meets Purpose.
Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals. TTSH has a dedicated healthcare team of over 11,000, operates more than 2,000 beds, and provides care across more than 60 clinical disciplines.
It is home to NHG Health's National Centre for Infectious Diseases (NCID), a 330-bed purpose-built facility designed to strengthen Singapore's capabilities in infectious disease management and prevention. It also helms HealthCity Novena, Singapore's first integrated healthcare hub spanning 17 hectares.
TTSH is committed to empowering individuals across Central and North Singapore to lead healthier lives, transforming care through innovation, research, and clinical excellence to add years of healthy life to the community.
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