- Singapore
Kerja Sepenuh Masa, Workplace Experience Lead di JLL - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the Role
As a Workplace Experience Lead supporting a key client account, you will serve as the primary steward of the on-site workplace experience, ensuring it consistently reflects both JLL’s service excellence and the client’s unique culture, values, and operational needs. You will directly manage a team of Workplace Ambassadors who deliver day-to-day hospitality, support, and engagement services across the client’s workspace(s). This role requires a blend of client relationship acumen, team leadership, and hands-on experience design in a dynamic work environment.
Key Responsibilities
Client Partnership: Act as the trusted point of contact for workplace experience matters, building strong relationships with client stakeholders (e.g., HR, Technology, Security, etc.) and aligning service delivery with their evolving business goals.
Team Leadership: Recruit, train, coach, and manage a high-performing team of Workplace Ambassadors; set clear expectations, conduct performance reviews, and foster a service-oriented, inclusive team culture.
Service Excellence: Oversee daily ambassador-led services—including events, office readiness, and employee assistance—ensuring seamless, branded experiences.
Experience Design & Execution: Co-create and implement tailored workplace programs (e.g., office tours, wellness activations, recognition moments, engagement events, education) that enhance employee satisfaction and reinforce the client’s employer brand.
Operational Oversight: Monitor site operations for cleanliness, safety, functionality, and brand consistency; coordinate with vendors and internal JLL Workplace teams (engineering, delivery, property services) to resolve issues promptly.
Feedback & Continuous Improvement: Gather insights through surveys, ambassador reports, and client check-ins; analyze trends and propose enhancements to elevate the experience.
Compliance & Reporting: Ensure all activities meet contractual SLAs, health & safety regulations, and data privacy standards; deliver regular performance reports to client and JLL leadership.
Budget & Resource Management: Manage labor scheduling, supplies, and minor program budgets within agreed parameters to optimize cost-efficiency without compromising quality.
Qualifications & Skills
Diploma in Business, Hospitality, Communications, Human Resources, or a related field (or equivalent practical experience).
4+ years of experience in client-facing roles within workplace experience, corporate hospitality, facilities services, or customer success—preferably in a managed services or outsourced environment.
Proven experience leading frontline teams (5+ members) with a focus on coaching, engagement, and performance accountability.
Strong interpersonal and communication skills, with the ability to navigate diverse stakeholder groups and represent the client’s brand authentically.
Familiarity with workplace technologies (e.g., desk booking apps, visitor management systems, service request platforms).
Organized, proactive, and adaptable—with the ability to manage multiple priorities in a fast-paced setting.
Passion for creating human-centered experiences and fostering workplace community.
Why This Role Matters
You’ll be the face and heartbeat of the workplace for our client’s employees—turning physical space into meaningful experience through people, service, and thoughtful design. Your leadership will directly impact how thousands of employees feel about coming to work each day.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the Role
As a Workplace Experience Lead supporting a key client account, you will serve as the primary steward of the on-site workplace experience, ensuring it consistently reflects both JLL’s service excellence and the client’s unique culture, values, and operational needs. You will directly manage a team of Workplace Ambassadors who deliver day-to-day hospitality, support, and engagement services across the client’s workspace(s). This role requires a blend of client relationship acumen, team leadership, and hands-on experience design in a dynamic work environment.
Key Responsibilities
Client Partnership: Act as the trusted point of contact for workplace experience matters, building strong relationships with client stakeholders (e.g., HR, Technology, Security, etc.) and aligning service delivery with their evolving business goals.
Team Leadership: Recruit, train, coach, and manage a high-performing team of Workplace Ambassadors; set clear expectations, conduct performance reviews, and foster a service-oriented, inclusive team culture.
Service Excellence: Oversee daily ambassador-led services—including events, office readiness, and employee assistance—ensuring seamless, branded experiences.
Experience Design & Execution: Co-create and implement tailored workplace programs (e.g., office tours, wellness activations, recognition moments, engagement events, education) that enhance employee satisfaction and reinforce the client’s employer brand.
Operational Oversight: Monitor site operations for cleanliness, safety, functionality, and brand consistency; coordinate with vendors and internal JLL Workplace teams (engineering, delivery, property services) to resolve issues promptly.
Feedback & Continuous Improvement: Gather insights through surveys, ambassador reports, and client check-ins; analyze trends and propose enhancements to elevate the experience.
Compliance & Reporting: Ensure all activities meet contractual SLAs, health & safety regulations, and data privacy standards; deliver regular performance reports to client and JLL leadership.
Budget & Resource Management: Manage labor scheduling, supplies, and minor program budgets within agreed parameters to optimize cost-efficiency without compromising quality.
Qualifications & Skills
Diploma in Business, Hospitality, Communications, Human Resources, or a related field (or equivalent practical experience).
4+ years of experience in client-facing roles within workplace experience, corporate hospitality, facilities services, or customer success—preferably in a managed services or outsourced environment.
Proven experience leading frontline teams (5+ members) with a focus on coaching, engagement, and performance accountability.
Strong interpersonal and communication skills, with the ability to navigate diverse stakeholder groups and represent the client’s brand authentically.
Familiarity with workplace technologies (e.g., desk booking apps, visitor management systems, service request platforms).
Organized, proactive, and adaptable—with the ability to manage multiple priorities in a fast-paced setting.
Passion for creating human-centered experiences and fostering workplace community.
Why This Role Matters
You’ll be the face and heartbeat of the workplace for our client’s employees—turning physical space into meaningful experience through people, service, and thoughtful design. Your leadership will directly impact how thousands of employees feel about coming to work each day.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Peringatan Penting
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