Kerja Sepenuh Masa, Batch Operations Engineer di Income Insurance Limited - Maukerja

JOB RESPONSIBILITIES

Operational Support

• Provide Level 2 and Level 3 operational support for enterprise workload automation and managed file transfer platforms, including ActiveBatch, GoAnywhere, Tectia, and related middleware services.
• Deploy, configure, maintain, and support batch workflows, schedules, file transfer jobs, and platform configurations.
• Monitor production workloads to ensure successful execution and timely completion of critical business processing.
• Perform incident investigation, problem diagnosis, job recovery, and root cause analysis to minimize service disruptions.
• Support application releases, environment deployments, production cutovers, and platform maintenance activities.
• Work closely with application, infrastructure, database, network, and security teams to resolve operational issues and ensure service availability.
• Ensure all operational activities comply with established IT processes, change management, security standards, and audit requirements.

Solution Engineering and Platform Enablement

• Collaborate with application and project teams to design workload automation and file transfer solutions that meet business, security, and operational requirements.
• Analyse application requirements and recommend optimal scheduling, automation, integration, and file transfer solutions.
• Participate in project delivery, onboarding, migration, modernization, and platform enhancement initiatives.
• Develop reusable solution patterns, standards, and best practices to improve consistency and reduce implementation effort.
• Review solution designs to ensure alignment with enterprise architecture, security requirements, and operational supportability.

Automation and Continuous Improvement

• Develop automation solutions using PowerShell, Python, Shell scripting, REST APIs, and related technologies to improve operational efficiency and reduce manual effort.
• Design, develop, and maintain Jenkins pipelines and automation workflows for deployment, scheduling, monitoring, and operational activities.
• Develop and maintain integrations between ActiveBatch, GoAnywhere, application systems, cloud services, and infrastructure platforms.
• Implement observability and monitoring solutions using Grafana and related technologies to improve platform visibility, performance monitoring, and proactive alerting.
• Continuously identify opportunities to improve reliability, performance, scalability, security, and operational efficiency across supported platforms.
• Contribute to platform engineering initiatives, knowledge management, and operational runbooks.
• Contribute to observability, reliability engineering, and operational resilience initiatives.
• Utilize monitoring, logging, and analytics platforms to improve service visibility and reduce mean time to detect (MTTD) and mean time to recover (MTTR).
• Drive automation-first practices to reduce manual operations and improve platform scalability.
• Support the adoption of modern engineering practices including API integration, Infrastructure as Code, and self-service automation.

On-Call and After-Hours Support

• Participate in an assigned on-call roster to provide after-hours operational support.
• Support critical production incidents and service restoration activities outside business hours when required.
• Support production deployments, project cutovers, disaster recovery exercises, and infrastructure maintenance activities.
• Perform platform upgrades, patching, and maintenance activities during approved maintenance windows.
• Support urgent business and operational requests as approved by management.

REQUIREMENTS:

• Diploma or Degree in Computer Science, Information Technology, Engineering, or related disciplines.
• Minimum 3 years of experience in workload automation, batch operations, middleware support, application support, platform engineering, or related IT operations roles.
• Experience supporting mission-critical production environments.
• Experience working with project teams and translating business requirements into technical solutions.
• Experience in automation, scripting, integration, or DevOps practices will be advantageous.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex production issues.
• Customer-focused mindset with a strong sense of ownership and accountability.
• Effective communication and stakeholder management skills.
• Ability to collaborate across application, infrastructure, security, and project teams.
• Passion for automation, continuous improvement, and operational excellence.
• Ability to work independently and manage priorities in a fast-paced environment.
• Strong attention to detail and commitment to quality and compliance.
• Team player with a positive attitude and willingness to share knowledge and mentor others.
• Experience with ActiveBatch, Control-M, Autosys, UC4, or equivalent enterprise workload automation platforms.
• Experience with GoAnywhere, Tectia, SFTP, SSH, PGP encryption, or managed file transfer technologies.
• Proficiency in one or more scripting languages such as PowerShell, Python, Shell Script, or Bash.
• Experience with REST APIs, JSON, automation frameworks, and system integration technologies.
• Familiarity with Jenkins, CI/CD pipelines, and infrastructure automation.
• Working knowledge of Windows, Linux, and Unix operating systems.
• Knowledge of SQL and data analysis techniques is advantageous.
• Experience with Grafana, monitoring platforms, observability tools, or AIOps solutions is preferred.
• SQL Certification, such as Oracle Database SQL Certified Associate is advantageous
• Cloud certifications: AWS, GCP, Azure, Good to have