Kerja Sepenuh Masa Hotel Manager - Airbnb Rooms Division Manager, Gaji tinggi MYR 7,000 di Bernie Centre Negeri Sembilan - Maukerja

Job Responsibilities

Hotel & Property Operations

• Oversee daily operations of hotels, serviced apartments, Airbnb properties, and short-term rental accommodations.
• Ensure smooth coordination between front office, housekeeping, maintenance, and reservations teams.
• Maintain high standards of cleanliness, property maintenance, and guest satisfaction.
• Develop, implement, and monitor Standard Operating Procedures (SOPs).
• Conduct regular property inspections and operational audits.
• Resolve operational issues promptly and effectively.

Rooms Division Management

• Supervise front office, housekeeping, reservations, and guest service operations.
• Monitor room readiness, allocation, inventory, and housekeeping efficiency.
• Manage staff scheduling, productivity, and operational performance.
• Ensure smooth check-in and check-out procedures.
• Maintain excellent service standards across all properties.

Revenue Management & OTA Performance

• Monitor occupancy, Average Daily Rate (ADR), RevPAR, and overall room revenue.
• Implement pricing strategies to maximise occupancy and profitability.
• Manage and monitor OTA platforms, including *************, Agoda, Airbnb, Expedia, and *************
• Analyse competitor pricing, booking trends, and market demand.
• Identify opportunities to increase revenue and improve property performance.

Guest Experience & Reputation Management

• Handle guest complaints, escalations, and service recovery.
• Monitor online reviews, guest feedback, and property ratings.
• Implement strategies to improve guest satisfaction and online reputation.
• Ensure consistent service quality across all properties.

Team Leadership & Management

• Lead, supervise, train, and motivate operational teams.
• Monitor staff performance and ensure accountability.
• Conduct regular operational meetings and staff briefings.
• Foster a positive, productive, and professional working environment.

Financial & Performance Management

• Monitor operational expenses and implement cost-control measures.
• Prepare daily, weekly, and monthly operational reports.
• Track departmental KPIs and property performance.
• Provide recommendations to improve operational efficiency, revenue, and profitability.

Job Requirements

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 3–5 years of relevant experience in hotel operations, serviced apartments, Airbnb, or short-term rental management.
• Previous experience in a supervisory or managerial hospitality role.
• Strong knowledge of hotel operations, housekeeping, front office, reservations, and guest services.
• Familiarity with Property Management Systems (PMS), Channel Managers, and OTA platforms.
• Understanding of revenue management, ADR, RevPAR, and occupancy optimisation.
• Strong leadership, communication, analytical, and problem-solving skills.
• Proficient in Bahasa Malaysia and English.
• Able to work independently, multitask, and manage operational challenges.
• Willing to work flexible hours, including weekends and public holidays when required.

Benefits & Career Opportunities

• Career advancement and professional development opportunities.
• Hands-on experience managing multiple hospitality properties.
• Opportunities to contribute to business expansion and operational improvements.
• Exposure to revenue management, hospitality technology, and property management.
• Performance-driven working environment.

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Flexible schedule
• Free parking
• Opportunities for promotion
• Professional development
• Work from home

Work Location: In person