Kerja Sepenuh Masa Assistant Sales Manager (Talent Pool), Gaji tinggi SGD 5,000 di COVE LIVING PTE. LTD. Central Region (Singapore) - Maukerja

Sales Team Management

• Lead and manage the remote inside sales team, ensuring they effectively engage and convert inbound leads as the first point of contact for Cove.
• Set and track monthly performance targets — including volume of enquiries handled, conversion rates from enquiry to viewing, and enquiry to booking — in alignment with overall business goals.
• Monitor and continuously improve the quality of conversations handled across both the inside sales and field sales teams through regular training, coaching, and development sessions.
• Equip the team with up-to-date knowledge of sales techniques and technology tools to maximise productivity and conversion.
• Proactively identify and address sales-related challenges, providing timely guidance and executing effective solutions.

Sales Process Optimisation & Cross-Functional Integration

• Develop deep expertise in the company's core technology stack — including Front, Twilio, THM, and Matterport — to drive team efficiency and enhance the customer experience.
• Identify gaps and inefficiencies across the sales funnel, and implement targeted initiatives to improve conversion rates and response quality.
• Design and refine sales–operations and sales–finance workflows to ensure seamless cross-functional alignment and improved end-to-end sales lifecycle efficiency.
• Gather and synthesise customer insights to provide actionable property feedback, including input on unit design, amenities, and features that enhance the tenant experience.
• Represent the Sales function during property takeovers, ensuring all units meet sales standards and are ready for tenant move-in, minimising complaints and onboarding friction.
• Serve as the central point for disseminating critical updates, exceptions, and policy changes to the sales team, ensuring consistent and accurate communication with all leads.

Customer Success & Retention

• Lead a team of Customer Success Associates, with a focus on upselling, tenant retention, and overall satisfaction.
• Analyse tenant data proactively to plan renewals, upsells, and recontracting strategies that maximise long-term retention.
• Develop and apply models to identify at-risk tenants and execute targeted retention interventions before moving-out occurs.
• Analyse churn data, identify the root causes of tenant move-outs, and implement month-over-month (MoM) improvement measures to reduce churn.
• Generate and share detailed reports on churn trends, recontracting outcomes, and retention strategy performance to support continuous improvement.
• Oversee tenant compliance processes — including timely collection and verification of required documentation such as visas and identification — while continuously streamlining workflows to improve accuracy and efficiency.

What makes you a great fit:

• Bachelor's or Master's degree in Business, Real Estate, Hospitality Management, or a related discipline.
• 2–3 years of experience in a team leadership or management role within sales, customer success, or a related function.
• A background in the co-living, hospitality, or real estate industry is preferred, though candidates from adjacent industries are welcome to apply.
• Demonstrated experience in managing inside sales teams, setting KPIs, and driving performance in a fast-paced environment.

Skills & Competencies

• Excellent verbal and written communication skills, with the ability to build rapport quickly and communicate effectively over the phone, email, and digital channels.
• Strong analytical mindset with the ability to interpret sales data, identify trends, and translate insights into actionable strategies.
• Proficiency with CRM tools and sales technology platforms; prior experience with Front, Twilio, THM, or Matterport is an advantage.
• Highly organised, detail-oriented, and comfortable managing multiple priorities in a dynamic, high-growth environment.
• A collaborative team player who can work effectively across sales, operations, and finance functions.

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