- Singapore
Kerja Sepenuh Masa Section Manager, Field Service (Site Supervisor), Gaji tinggi SGD 7,500 di Ethos Search Associates Pte Ltd - Maukerja
Section Manager, Field Service (Site Supervisor)
Ethos Search Associates Pte Ltd
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Key Responsibilities
Leadership & People Management
Lead, coach, and develop a team of Field Service Engineers and Site Leads.
Drive employee engagement, performance management, succession planning, and capability development.
Establish clear performance expectations and support continuous improvement initiatives.
Ensure adequate staffing and resource allocation to meet customer and business requirements.
Customer Support & Service Delivery
Oversee installation, qualification, maintenance, and repair activities for company equipment and systems.
Act as the primary escalation point for critical customer issues and service concerns.
Build strong customer relationships and ensure high levels of customer satisfaction.
Drive timely resolution of equipment downtime and service-related issues.
Operational Excellence
Monitor service KPIs, including response time, equipment uptime, MTTR, customer satisfaction, and service productivity.
Implement best practices, standard work procedures, and process improvements across service operations.
Ensure accurate service reporting, documentation, and compliance with customer requirements.
Drive root cause analysis and corrective actions for recurring technical issues.
Resource & Project Management
Plan manpower deployment across projects, customer sites, and regions.
Manage service schedules, travel requirements, and on-call support arrangements.
Support new product introductions, customer ramp-ups, and strategic service projects.
Collaborate with Engineering, Applications, Manufacturing, Quality, and Program Management teams.
Financial & Business Management
Manage field service operational budgets and resource utilization.
Monitor service costs, productivity, and profitability.
Support forecasting, headcount planning, and strategic business growth initiatives.
Identify opportunities for service revenue growth and operational cost optimization.
Safety & Compliance
Promote a strong safety culture and ensure compliance with company, customer, and regulatory requirements.
Ensure all field personnel maintain necessary certifications and training.
Lead safety investigations and corrective actions where required.
Requirements
Bachelor's Degree in Electrical, Electronics, Mechanical, Mechatronics Engineering, or related discipline.
Minimum 8-10 years of experience in semiconductor equipment, automation, capital equipment, or field service operations.
At least 3-5 years of people management experience leading technical service teams.
Strong knowledge of equipment installation, troubleshooting, maintenance, and customer support operations.
Experience managing global customers and multi-site service teams.
Strong leadership, communication, stakeholder management, and problem-solving skills.
Experience in KPI management, resource planning, and continuous improvement initiatives.
Willingness to travel internationally as required.
Ethos Search Associates Pte. Ltd.
EA License No: 13C6655
EA Reg No: R1765450 Pinky Lim
ETHOS SEARCH ASSOCIATES PTE. LTD.
Our heritage began in 2003 as HR Connect. Over the years, we have earned the trust and confidence of our clients to grow into a reputable human capital management firm. Ethos Search Associates now brings with us strong industry knowledge, a far-reaching network and a wide range of human capital solutions ranging from talent acquisition, retention and management.
At Ethos Search Associates, we are passionately committed to deliver a high standard of service that achieves results while building relationships that last. Adopting a consultative approach, we dedicate time and resources to understand the needs of both our clients and candidates aspiring career growth. We listen, we connect and we identify the best solutions to accomplish the goals of our clients.
Today, Ethos Search Associates is led by a team of dedicated professional consultants with rich experience from a broad spectrum of industries and a commitment to exceed expectations. We are uniquely positioned to add value to your recruitment and job search needs. Get in touch with us to find out more!
EA License No: 13C6655
Leadership & People Management
Lead, coach, and develop a team of Field Service Engineers and Site Leads.
Drive employee engagement, performance management, succession planning, and capability development.
Establish clear performance expectations and support continuous improvement initiatives.
Ensure adequate staffing and resource allocation to meet customer and business requirements.
Customer Support & Service Delivery
Oversee installation, qualification, maintenance, and repair activities for company equipment and systems.
Act as the primary escalation point for critical customer issues and service concerns.
Build strong customer relationships and ensure high levels of customer satisfaction.
Drive timely resolution of equipment downtime and service-related issues.
Operational Excellence
Monitor service KPIs, including response time, equipment uptime, MTTR, customer satisfaction, and service productivity.
Implement best practices, standard work procedures, and process improvements across service operations.
Ensure accurate service reporting, documentation, and compliance with customer requirements.
Drive root cause analysis and corrective actions for recurring technical issues.
Resource & Project Management
Plan manpower deployment across projects, customer sites, and regions.
Manage service schedules, travel requirements, and on-call support arrangements.
Support new product introductions, customer ramp-ups, and strategic service projects.
Collaborate with Engineering, Applications, Manufacturing, Quality, and Program Management teams.
Financial & Business Management
Manage field service operational budgets and resource utilization.
Monitor service costs, productivity, and profitability.
Support forecasting, headcount planning, and strategic business growth initiatives.
Identify opportunities for service revenue growth and operational cost optimization.
Safety & Compliance
Promote a strong safety culture and ensure compliance with company, customer, and regulatory requirements.
Ensure all field personnel maintain necessary certifications and training.
Lead safety investigations and corrective actions where required.
Requirements
Bachelor's Degree in Electrical, Electronics, Mechanical, Mechatronics Engineering, or related discipline.
Minimum 8-10 years of experience in semiconductor equipment, automation, capital equipment, or field service operations.
At least 3-5 years of people management experience leading technical service teams.
Strong knowledge of equipment installation, troubleshooting, maintenance, and customer support operations.
Experience managing global customers and multi-site service teams.
Strong leadership, communication, stakeholder management, and problem-solving skills.
Experience in KPI management, resource planning, and continuous improvement initiatives.
Willingness to travel internationally as required.
Ethos Search Associates Pte. Ltd.
EA License No: 13C6655
EA Reg No: R1765450 Pinky Lim
ETHOS SEARCH ASSOCIATES PTE. LTD.
Our heritage began in 2003 as HR Connect. Over the years, we have earned the trust and confidence of our clients to grow into a reputable human capital management firm. Ethos Search Associates now brings with us strong industry knowledge, a far-reaching network and a wide range of human capital solutions ranging from talent acquisition, retention and management.
At Ethos Search Associates, we are passionately committed to deliver a high standard of service that achieves results while building relationships that last. Adopting a consultative approach, we dedicate time and resources to understand the needs of both our clients and candidates aspiring career growth. We listen, we connect and we identify the best solutions to accomplish the goals of our clients.
Today, Ethos Search Associates is led by a team of dedicated professional consultants with rich experience from a broad spectrum of industries and a commitment to exceed expectations. We are uniquely positioned to add value to your recruitment and job search needs. Get in touch with us to find out more!
EA License No: 13C6655
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