Responsibilities including but not limited to:
Assist the Outlet Manager in the outlet operations
Drive revenue, maximize profits and minimize costs of the outlet
Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
Ability to handle customer feedback and maintaining high service standards
Responsible in maintaining overall cleanliness of outlet area
Build strong relationships with team members and assist in their development
Manage staff discipline, appearance and work performance
Co-lead the team to achieve high quality services delivered to guests at all times
Responsible for recruitment, orientation and training of staffs
Responsible for monthly staff schedule planning
Any other ad hoc duties assigned by the company
Requirements:
Candidate must possess min. Diploma in Food & Beverage or equivalent
At least 3 years of relevant experience in KTV, restaurant service, F&B operations, retail or a related customer-facing service environment.
Strong financial management and business acumen, with knowledge of current sales and marketing practices relevant to the F&B industry.
Strong customer service and problem-solving skills
Strong planning and people management skills to lead a dynamic service team
Team player with excellent interpersonal and communication skills
Able to manage multiple tasks, work effectively under pressure and meet operational deadlines.
Day One Pte. Ltd. was incorporated in November 2016 to support SMEs in Singapore to conduct business in a viable manner amidst a challenging landscape of talent acquisition and complex regulatory requirements.