Kerja Sepenuh Masa, HR Executive, Operations di TBWA\Group Singapore - Maukerja

The HR Executive, Operations supports the smooth and efficient delivery of HR operations across multiple business entities, working closely with the HR Manager, Operations. The role covers day-to-day HR administration across the employee lifecycle, including HR systems, payroll coordination, employment documentation, work pass management, insurance and statutory compliance.

We are looking for someone who is organised, meticulous and proactive, with the ability to manage a high volume of work, anticipate issues and find practical solutions. Beyond executing processes accurately, the individual should be curious about how things work, comfortable suggesting improvements and confident engaging with employees and stakeholders.

This is a hands-on role suited to someone who takes initiative, follows through on responsibilities and enjoys working with people.

Key Responsibilities

HR Operations & Systems

• Manage day-to-day HR administrative processes across the employee lifecycle, ensuring accuracy, efficiency and timely completion.
• Administer and maintain HR information systems, ensuring employee records are accurate, up to date and consistent across platforms.
• Coordinate employment approvals, requisitions and documentation for permanent employees, freelancers and contract workers.
• Prepare and administer employment contracts, letters and other HR-related documentation.
• Coordinate onboarding and offboarding processes, including inductions, system setup, enrolments, documentation and exit formalities.
• Support payroll administration, ensuring accurate and timely processing of employee information, payroll changes and related submissions.
• Manage employee insurance administration, including enrolments, renewals, cancellations, claims coordination and case management.
• Administer work pass applications, renewals, cancellations and related matters in accordance with MOM requirements.
• Maintain accurate employee records, personnel files and HR documentation.

Governance & Compliance

• Ensure HR administrative processes comply with Singapore employment legislation, statutory requirements and internal policies.
• Coordinate statutory reporting, government surveys and regulatory submissions accurately and within deadlines.
• Maintain high standards of data accuracy, confidentiality and documentation across HR systems and processes.
• Identify potential operational or compliance issues, take appropriate action and escalate matters when necessary.
• Support the HR Manager in maintaining HR policies, documentation standards and operational controls.

Employee Experience & Engagement

• Serve as a reliable and approachable point of contact for employees and managers on HR operational matters.
• Support a positive employee experience through timely, clear and professional communication.
• Coordinate employee feedback processes, including new joiner surveys and follow-ups.
• Support employee engagement initiatives, including work anniversary programmes and vendor coordination.
• Handle employee queries with professionalism, discretion and empathy, ensuring timely resolution or appropriate escalation.

Process Improvement & Stakeholder Collaboration

• Take initiative in resolving day-to-day operational issues, investigating causes and recommending practical solutions.
• Work closely with Finance, IT, business teams and external service providers to ensure smooth HR operations.
• Anticipate upcoming deadlines, operational requirements and potential bottlenecks, taking appropriate action to keep work on track.
• Support HR systems enhancements, process automation and initiatives that improve team efficiency and employee experience.

Job Specifications

Knowledge & Experience

• 1–3 years of relevant experience in HR Operations or a generalist HR role, preferably in a fast-paced environment.
• Good working knowledge of Singapore employment legislation, MOM regulations and statutory requirements.
• Practical experience in HR administration, payroll coordination, work pass management and employee lifecycle processes.
• Familiarity with HR information systems; experience with Workday, BIPO or HRBlizz would be an advantage.
• Experience supporting multiple business entities or a sizeable employee population would be advantageous.

Skills Required

• Strong organisational and time management skills, with the ability to manage multiple priorities, competing deadlines and a high volume of transactions.
• Meticulous attention to detail, with a strong commitment to accuracy and follow-through.
• Good problem-solving skills, with the ability to assess situations, exercise judgement and recommend practical solutions.
• Familiarity with HR information systems, with prior experience using Workday considered an advantage
• Clear and professional written and verbal communication skills.
• Good interpersonal skills, with the confidence to engage employees and stakeholders at different levels.
• Ability to work independently while collaborating effectively within a team.

Attributes

• Proactive and resourceful: Takes initiative, anticipates needs and acts without waiting for constant direction.
• Accountable and dependable: Takes responsibility for assigned work, follows through on commitments and sees issues through to resolution.
• Solutions-oriented: Approaches challenges constructively, exercises sound judgement and focuses on finding workable solutions.
• Meticulous and organised: Maintains high standards of accuracy and consistency, even when managing competing priorities.
• Adaptable and resilient: Comfortable working in a dynamic, fast-paced environment, remaining composed and effective under pressure.
• Curious and improvement-minded: Questions existing ways of working, looks for opportunities to improve efficiency and is open to learning.
• People-oriented and collaborative: Approachable, empathetic and enjoys working with people while maintaining professionalism and discretion.
• Hands-on and self-driven: Willing to take on responsibilities, work independently and contribute wherever needed to support the team.