Kerja Sepenuh Masa, Head of Product Operations, Bizpay di OSL - Maukerja

Role Overview:

The Head of Product Operations will lead the operational strategy and execution of OSL BizPay’s payment products, ensuring seamless product delivery, operational efficiency, and a high-quality client experience.

This role requires a strong understanding of the B2B payments ecosystem, including payment processing, settlement, reconciliation, liquidity management, and cross-border payment flows. The successful candidate must come from the payments industry, with substantial experience translating business and product strategies into robust operational processes and scalable solutions.

Key Responsibilities:

Product Operations & Lifecycle Management

• Lead end-to-end operational management of B2B payment products, from product launch and implementation through ongoing optimisation and scalability.
• Establish and maintain operational frameworks, standard operating procedures, service standards, and controls to support reliable payment processing.
• Partner with Product and Engineering teams to translate business requirements into operational workflows and drive continuous product improvement.
• Oversee product performance, identify operational bottlenecks, and implement initiatives to improve efficiency, scalability, and client experience.

B2B Payments & Transaction Operations

• Oversee the operational lifecycle of B2B payment transactions, including payment initiation, processing, clearing, settlement, reconciliation, and exception handling.
• Develop a strong understanding of payment rails, banking partnerships, payment service providers, settlement mechanisms, and cross-border payment flows.
• Drive improvements in transaction success rates, settlement efficiency, straight-through processing, and reconciliation accuracy.
• Establish robust processes for managing failed payments, transaction disputes, operational incidents, and settlement discrepancies.

Cross-Border Payments & Ecosystem Management

• Support the development and scaling of cross-border payment capabilities across markets and currencies.
• Work closely with banking partners, payment processors, liquidity providers, and other ecosystem partners to optimise payment routing, settlement timelines, and operational reliability.
• Identify opportunities to improve payment efficiency, reduce transaction costs, and expand payment coverage.
• Support the integration of new payment channels, partners, and infrastructure into the BizPay ecosystem.

Risk, Compliance & Operational Controls

• Partner with Compliance, Risk, Finance, and Legal teams to ensure payment operations comply with applicable regulatory requirements and internal policies.
• Establish effective operational controls covering transaction monitoring support, reconciliation, settlement, fraud prevention, and financial risk management.
• Ensure appropriate incident management, escalation procedures, business continuity planning, and operational risk mitigation frameworks are in place.

Requirements:

• 12+ years of relevant experience in the payments industry, with substantial experience in B2B payments, payment operations, product operations, or payment infrastructure.
• Must have direct experience working within the payments industry, such as payment service providers, payment processors, acquiring businesses, cross-border payment platforms, corporate payment solutions, or other B2B payment businesses.
• Strong understanding of B2B payment flows, payment processing, settlement, reconciliation, payment rails, and transaction lifecycle management.
• Demonstrated experience leading payment operations, product implementation, operational transformation, or scaling payment products across multiple markets.
• Proven ability to work closely with Product and Engineering teams to deliver operationally robust and scalable payment solutions.
• Strong understanding of payment ecosystem partnerships, including banks, payment processors, liquidity providers, and other payment service partners.
• Experience managing operational risks, payment exceptions, incidents, and service performance in a regulated financial services environment.
• Strong leadership, stakeholder management, analytical, and problem-solving capabilities.
• Comfortable operating in a fast-paced, evolving business environment with regional or international responsibilities.

Preferred Qualifications:

• Experience in cross-border payments, multi-currency transactions, corporate payments, or international payment infrastructure.
• Exposure to digital assets, stablecoin payments, crypto payment solutions, or blockchain-enabled settlement.
• Experience working with banking partners, payment gateways, acquiring networks, or alternative payment methods.
• Familiarity with payment APIs, system integrations, workflow automation, and payment operations analytics.