• Perform administrative and operational duties to support assigned services, programmes, and workstreams.
• Ensure the smooth day-to-day operations of assigned programmes and initiatives.
• Collaborate with clinical departments, hospital operations teams, and community partners to implement and sustain care transition initiatives.
• Coordinate with stakeholders to ensure discharge planning resources, care pathways, and workflows are effectively communicated and implemented.
• Maintain and strengthen relationships with internal and external partners across the continuum of care.
• Track, monitor, and maintain programme data and performance indicators.
• Prepare reports, presentations, dashboards, and data analyses to support operational and strategic decision-making.
• Support the development, updating, and maintenance of discharge planning resources and operational guidelines.
• Draft papers, proposals, reports, and other documentation as required.

• Support supervisors and Clinical Liaisons in the planning, implementation, and management of projects related to care integration, clinical pathways, and operational process improvement.
• Coordinate project activities, stakeholder engagements, and implementation plans to ensure timely delivery of project outcomes.
• Monitor project progress, risks, timelines, and budgets, and provide regular updates to management.
• Facilitate communication and change management efforts to support the successful implementation of new initiatives and workflows.

• Monitor programme performance and support the achievement of operational, service utilisation, and financial targets.
• Support budget planning and ensure programmes operate within approved budgets.
• Ensure compliance with service standards, operational requirements, institutional policies, and relevant regulations.
• Maintain departmental tracking and monitoring systems and ensure data integrity.
• Identify opportunities for process improvement and support the planning and implementation of initiatives to enhance service quality, efficiency, and patient outcomes.

• Provide secretariat support for departmental, divisional, and cross-functional meetings.
• Plan, coordinate, and manage projects, events, and institutional initiatives as assigned.
• Support onboarding, orientation, and training of new staff.
• Build and maintain effective working relationships with internal and external stakeholders.
• Undertake any other duties and responsibilities as assigned by the supervisor.

(SUPERVISOR)

(JOB HOLDER)

(SUBORDINDATES)