Kerja Sepenuh Masa Volunteer and Membership Officer, Gaji tinggi MYR 2,800 di IBU PEJABAT BULAN SABIT MERAH MALAYSIA Federal Territory - Maukerja

To support the effective management, administration, and engagement of MRC volunteers and members by maintaining accurate membership and volunteer records, coordinating registration and membership services, managing volunteer-related documentation and systems, and providing timely support to Chapters, Branches and volunteers in accordance with MRC policies, procedures and standards.

Key Role and responsibilities

The Volunteer and Membership Officer role involves:

1. Volunteer & Membership Administration:

• Coordinate the registration, renewal, transfer, amendment and cessation of MRC volunteer and membership.
• Maintain and record volunteer and membership databases and volunteering hours.
• Verify submitted information and supporting documents to ensure completeness and accuracy.
• Review and approve request from Schools, Branches, and Chapters.
• Process and monitor membership and volunteer applications in accordance with established procedures.
• Coordinate the issuance, renewal, and replacement of membership cards.
• Maintain proper records of card issuance, replacement, collection and outstanding requests.
• Monitor and follow-up on incomplete or pending applications.
• Calculate and create report for registration reimbursement to Chapters.

2. Volunteer Management System (VMS):

• Support the administration and maintenance of the VMS.
• Assist Chapters and Branches with VMS related enquiries and processes.
• Conduct data verification and identify discrepancies, duplicate records or incomplete information.
• Support user testing, system improvements and implementation of new VMS features or processes.
• Prepare a volunteer and membership reports and statistics from the system.
• Ensure volunteer and membership data is handled securely and confidentially.

3. Volunteer Coordination & Support:

• Serve as a point of contact for volunteer-related enquiries and administrative matters.
• Coordinate with Chapters, Branches and relevant MRC units on volunteer registration, deployment, participation, and other volunteer matters.
• Support volunteer onboarding and administrative processes.
• Assist in coordinating volunteer activities, programmes, meetings, and engagement initiatives.
• Monitor and follow-up on volunteer requests and issues.
• Escalate complex volunteer, safeguarding, welfare or operational matters to the appropriate officer/manager.

Minimum Qualifications:

Diploma or bachelor’s degree in Organisational development, Social work, Social Science, Sociology, Public Administration, Mass Communication, Volunteer Management or a related field.

Experiences:

• Minimum 1 year or relevant experience in volunteer management, membership administration, NGO operations, community engagement, customer-service, database administration or an equivalent field.
• Experience in coordinating and managing volunteers in a large scale.
• Experience in administration and data recording.
• Fresh graduate with a great determination and high interest in learning new field are welcome to apply.

Preferred Skills:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), with the ability to manage, analyse and report on volunteer and membership data.
• Good command of Bahasa Malaysia and English, both written and spoken.
• Ability to use design and digital tools such as Canva, Adobe Creative Suite, Microsoft Office and other relevant platforms.
• Good problem-solving, coordination, time-management and prioritisation skills.
• A team player with sound judgement, strong interpersonal skills, professionalism, integrity and a service-oriented approach.
• A quick learner who is adaptable and able to work effectively under pressure, manage competing priorities and respond to ad-hoc tasks and operational requirements as needed.
• Good in organising and planning the work schedule to ensure all work meet the deadline.
• Good knowledge of volunteer and membership management principles, practices and processes.
• Strong administrative, organizational and record-management skills, with excellent attention to detail and accuracy.
• Good skills in data verification, reporting, documentation and information management.
• Basic understanding of talent acquisition and recruitment processes.
• Strong interpersonal, communication and stakeholder engagement skills, with the ability to work effectively with volunteers and staff at different levels.
• Ability to handle volunteer enquiries, administrative issues and complaints professionally and provide appropriate follow-up.
• Ability to maintain confidentiality and responsible handling of personal and membership information.
• Willingness to support volunteer activities, meetings, programmes and events, including occasional work outside normal office hours where required.
• Willingness to travel and work with Chapters, Branches, volunteers and communities as required.

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• age?
• expected salary?
• available join/ notice?

Work Location: In person