Kerja Sepenuh Masa, Senior Professional Services Engagement Manager – Capital Markets - Banking Technology di PERSOL APAC - Maukerja

We're Hiring | Senior Professional Services Engagement Manager – Capital Markets & Banking Technology

Location: Singapore

Experience: 10+ Years

Industry: Banking & Financial Services (BFSI)

Focus: Capital Markets | Global Markets | Treasury | Reconciliation | Technology Services | Business & Revenue Growth

About the Role

We are looking for an experienced and commercially driven Senior Professional Services Engagement Manager to lead strategic client engagements, drive new business acquisition, accelerate revenue growth and expand our technology services footprint across the banking and capital markets ecosystem.

This role combines technology services sales, strategic account management, business development, revenue ownership and professional services delivery leadership.

The successful candidate will be responsible for identifying new business opportunities, acquiring new banking clients, expanding existing accounts, developing sales pipelines and converting opportunities into profitable technology services engagements.

The role will focus on building and growing technology engagements across Front Office, Middle Office, Back Office, Treasury, Trading, Risk Management, Reconciliation and Post-Trade Operations.

We are looking for someone who can build strong relationships with senior banking executives, understand complex technology requirements, develop commercially viable solutions and independently drive business and revenue growth.

Key Responsibilities

Business Development, Sales & Revenue Growth

• Drive new business acquisition and revenue growth across banking, capital markets and financial technology services.
• Identify, develop and close new professional services, technology transformation and managed services opportunities.
• Build and manage a strong sales pipeline, from prospecting and opportunity qualification through proposal development, negotiation and deal closure.
• Take ownership of assigned revenue targets, sales performance, account growth and engagement profitability.
• Develop new banking accounts while identifying opportunities to expand existing client relationships.
• Convert individual resource-based engagements into larger project-based services, managed capacity and managed services contracts.
• Identify opportunities for cross-selling and upselling technology services across different banking platforms and business functions.
• Lead commercial proposals, RFP/RFI responses, pricing discussions, contract negotiations and SOW finalization.
• Develop account growth strategies, revenue forecasts and business development plans to achieve sustainable year-on-year growth.
• Collaborate with internal technical, presales and delivery teams to develop competitive solutions and win strategic engagements.

Strategic Client Engagement & Account Growth

• Build and maintain strong relationships with CIOs, CTOs, Heads of Global Markets IT, Treasury Technology, Operations and Transformation.
• Act as a strategic technology services partner to banking clients, understanding their business priorities, technology roadmaps and investment plans.
• Proactively identify upcoming transformation programmes, technology modernization initiatives and outsourcing opportunities.
• Develop strategic account plans to increase client penetration, wallet share and long-term revenue potential.
• Lead executive-level client meetings, business reviews and strategic partnership discussions.
• Establish relationships with technology vendors, consulting partners and other ecosystem stakeholders to generate new business opportunities.

Professional Services & Delivery Management

• Manage end-to-end professional services engagements, from opportunity identification and solution development to resource mobilization, delivery and account expansion.
• Oversee Statements of Work (SOWs), project governance, delivery milestones, resource deployment and commercial performance.
• Coordinate with solution architects, technology specialists, project managers and delivery teams to ensure successful execution.
• Manage client expectations, delivery risks, escalations and stakeholder relationships.
• Ensure delivery quality, client satisfaction, contract renewals and engagement profitability.
• Identify opportunities to expand ongoing projects into additional technology services and long-term managed engagements.

Capital Markets & Banking Technology

• Develop and grow professional services engagements across trading, treasury, risk, clearing, settlement, reconciliation and post-trade technology.
• Identify business opportunities involving technology transformation, platform implementation, application modernization, system integration and managed services.
• Work across leading banking technology ecosystems, including Murex, Calypso, Finastra, FIS, Broadridge and related solutions.
• Understand banking technology challenges and translate them into scalable professional services opportunities.
• Partner with technology specialists to develop solutions that address client business and operational requirements.

Reconciliation & Financial Technology

• Drive new business and professional services opportunities involving SmartStream TLM, Gresham Clareti, Duco, FIS IntelliMatch and similar reconciliation platforms.
• Develop engagements covering transaction matching, cash and securities reconciliation, exception management, financial controls and post-trade operations.
• Identify opportunities for reconciliation platform implementation, upgrades, migration, integration, support and managed services.
• Promote AI-enabled reconciliation, intelligent automation, exception management and operational transformation solutions.
• Work with banking clients to identify opportunities to improve operational efficiency, reduce manual intervention and modernize reconciliation processes.

What We're Looking For

• 12+ years of experience in banking technology, IT professional services, technology consulting, enterprise technology sales or strategic client engagement.
• Proven track record of new business acquisition, revenue generation, enterprise technology services sales and strategic account growth.
• Demonstrated ability to originate, develop, negotiate and close large professional services or technology transformation engagements.
• Experience managing revenue targets, sales pipelines, commercial negotiations and account profitability.
• Strong understanding of Capital Markets, Global Markets, Treasury and Post-Trade Operations.
• Established relationships with senior banking technology stakeholders and decision-makers.
• Experience selling or managing professional services, project-based delivery, managed capacity, IT consulting or managed services.
• Knowledge of reconciliation platforms such as SmartStream TLM or equivalent solutions.
• Familiarity with capital markets platforms such as Murex, Calypso, Finastra, FIS, Broadridge or similar technologies.
• Experience managing SOWs, commercial proposals, project delivery, resource deployment and engagement renewals.
• Strong commercial acumen, consultative selling, negotiation, communication and stakeholder management skills.
• Ability to work independently, identify market opportunities and translate client requirements into profitable business engagements.

Preferred Experience

• Experience working with global technology services providers, banking technology vendors or IT consulting organizations.
• Existing professional networks within Singapore's banking and capital markets technology ecosystem.
• Proven success in winning and expanding multimillion-dollar technology services engagements.
• Experience selling digital transformation, AI modernization, application services or technology outsourcing solutions.
• Exposure to onsite, offshore and hybrid delivery models.

What Success Looks Like

The successful candidate will be expected to:

• Consistently generate new business opportunities and achieve agreed revenue targets.
• Acquire new banking clients and expand strategic accounts.
• Build a healthy, sustainable pipeline of technology services opportunities.
• Win new professional services, technology transformation and managed services contracts.
• Grow revenue and profitability from existing client engagements.
• Establish long-term executive relationships with banking decision-makers.
• Expand our presence across capital markets, treasury, reconciliation and broader banking technology services.
• Ensure successful delivery and strong client satisfaction to support recurring business and long-term growth.

Why Join Us?

This is an opportunity to play a key role in expanding our Banking & Capital Markets Technology Services business, working with leading financial institutions and driving strategic technology transformation engagements.

We are looking for a business-oriented technology services professional who can open doors, build relationships, win new engagements and deliver measurable revenue growth, while working closely with experienced technology and delivery teams.

If you have a strong background in banking technology services, a proven commercial track record and a passion for growing strategic client partnerships, we would love to connect.

Interested candidates are welcome to apply or reach out for a confidential discussion.

Prior hands-on development experience is not mandatory. We are looking for someone who understands banking technology, can engage confidently with clients and can translate business opportunities into successful professional services engagements.

Why Join Us?

This role offers the opportunity to work with leading financial institutions, manage strategic banking technology engagements and contribute to the expansion of our Capital Markets and Professional Services business across the region.

If you have a strong background in capital markets technology and enjoy combining client engagement, business growth and delivery leadership, we would love to connect.

PERSOL Singapore Pte Ltd • RCB No. 200007268E

50 Raffles Place, #07-01 Singapore Land Tower, Singapore 048623

EA License No. 01C4394 • JACOB TIJO •EA Registration No. R1113321

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