Kerja Sepenuh Masa Junior Account Manager - Associate Account Executive (Cybersecurity), Gaji tinggi MYR 3,500 di TECHLAB SECURITY SDN BHD Selangor - Maukerja

TechLab Security is one of Malaysia's established cybersecurity specialists with over 20 years of industry experience. The company works with enterprise and government customers across critical industries, helping organizations strengthen their cybersecurity posture through leading technologies, managed services, and expert consulting.

The Junior Account Manager supports the growth and management of customer accounts across both public and private sectors. The core mission of this role includes identifying new business opportunities, building customer relationships, understanding customer needs, and collaborating with pre-sales, technical consultants, and solution architects to provide suitable cybersecurity solutions throughout the complete sales process.

Key Responsibilities:-

Account Development & Sales Growth

• Develop and execute strategic account plans encompassing stakeholder mapping, contract renewal timelines, competitive landscape analysis, and whitespace opportunities.
• Identify, qualify, and pursue new business opportunities across existing and new customer accounts.
• Build and maintain a healthy sales pipeline aligned with company growth targets.
• Strategize and execute upselling and cross-selling initiatives to drive solution adoption.
• Consistently achieve and exceed assigned individual sales, margin, and strategic growth objectives.

Stakeholder & Relationship Management

• Build and maintain trusted, long-term relationships with key IT, security, procurement, and business stakeholders.
• Maintain regular customer engagement through meetings, presentations, business reviews, networking events, and executive discussions.
• Understand customer organizational structures and procurement cycles to effectively position solutions.
• Position TechLab Security as a strategic cybersecurity partner rather than a product vendor.

Solution Consulting & Opportunity Support

• Conduct discovery sessions to identify customer business objectives, operational challenges, security risks, and technical requirements.
• Collaborate with pre-sales and technical teams to design and present cybersecurity solutions, managed services, business cases, and ROI justifications.
• Coordinate technical demonstrations, workshops, assessments, and proof of concept (POC) engagements.
• Ensure proposals align directly with customer business objectives and cybersecurity priorities.
• Monitor market trends, industry developments, competitor activities, and emerging cybersecurity technologies and maintain awareness of industry trends and competitive positioning.

End-to-End Sales Cycle Management

• Under the guidance of senior leadership and alongside technical teams, manage opportunities across the end-to-end sales lifecycle, including prospecting, qualification, discovery, proposals, presentations, POCs, and commercial negotiations.
• Coordinate tender submissions, RFPs, RFQs, procurement requirements, and contract executions.
• Ensure a smooth transition from sales to project implementation teams, monitoring delivery progress and customer satisfaction.
• Manage contract renewals, account follow-ups, and post-sales engagement to drive account retention.

CRM Administration & Support

• Maintain accurate customer records, opportunities, sales forecasts, and activitieswithin CRM platforms.
• Submit weekly pipeline updates and monthly account development reports adhering to opportunity management discipline.
• Serve as the primary commercial contact for assigned accounts, assisting with customer escalations during critical situations or emergencies when required.

Key Performance Indicators (KPIs) & Activity Expectations

Performance Metrics

• Revenue Achievement and Gross Margin Achievement.
• Renewal Retention Rate (target of 95% and above).
• New Customer Acquisition Count and Existing Account Growth via Upsell/Cross-Sell.

Education & Experience

• Diploma, Degree, or equivalent professional qualification.
• Fresh Graduates or candidates with 0–2 years of experience in IT, Cybersecurity,
• Cloud, Software, Telecommunications, Managed Services, or Technology Solution Sales.

Skills & Attributes

• Possession of a valid driving license and willingness to travel for local customer engagements.
• Proficiency in Microsoft Office, Google Workspace, CRM tools, and sales reporting software.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Self-motivated and highly driven with a business development and consultative selling mindset.
• Ability to manage multiple sales opportunities, analyze pain points, and work independently.

Financial & Incentives

• Attractive sales commission scheme and performance incentives.
• Traveling and parking allowance.

Health & Wellness

• Medical benefits and group insurance coverage.
• Birthday leave.

Professional Growth & Culture

• Defined career progression and growth opportunities within a growing organization.
• Professional development programs, industry training, and certification opportunities.
• Annual company events.
• Direct exposure to enterprise and government customer engagements alongside experienced cybersecurity professionals.

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Free parking
• Maternity leave

Work Location: In person