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Kerja Sepenuh Masa, IT Automation Administrator di Mandai Wildlife Group - Maukerja

IT Automation Administrator

Mandai Wildlife Group

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore Singapore

Penerangan Kerja

Tanggungjawab

This role is hired under Mandai X, the growth accelerator and venture building arm of Mandai Wildlife Group.

We live in a world where the delicate balance with nature has been disrupted. Reversing this trend will require a global effort of unprecedented speed and scale.

An impossible task alone.

Which is why we challenge ourselves to reach 1 billion consumers, as potential for change can only happen when many come together.

And this is where Mandai X can make a difference. Working to influence changes in attitudes, decisions and behaviours.

Leveraging over 50 years of experience in inspiring people to value and protect nature as part of the Mandai Wildlife Group, our efforts will spark, catalyse and accelerate innovative ventures in completely new domains to drive growth and impact beyond boundaries. Eliminating the well-entrenched trade-offs faced between commercial, human and the planet’s wellbeing; and blending everything together so that these usual conflicts faced are aligned.

We will redefine what a better life means; and unleash humanity’s collective power to make this change through impactful ventures that enable and empower individuals and companies with everyday choices that not only help them, but also make the world a better place at the same time.

Welcome to Mandai X.

Role Overview

Mandai X is seeking a IT Automation Administrator, a hands-on administrator and builder, to run enterprise technology administration across MX and to build the AI-enabled workflows that reduce manual work. The role combines day-to-day technology administration with vendor and cost support, AI-enabled workflow automation and adoption, and continuous operational improvement.

Business owners and budget holders own technology vendor relationships, buying decisions and budgets. This role supports them with quotes, purchase request preparation, renewal tracking, utilisation and cost visibility, while the Office Operations team executes the procurement process (raising POs, processing invoices and payments, and contract administration mechanics), the same process support they provide for every other MX vendor category.

The ideal candidate is comfortable both in the admin consoles and in the builder seat: administering Microsoft 365 and cloud platforms, using AI tools such as Claude, Copilot and ChatGPT to build and improve SharePoint and Power Automate workflows, and putting those tools into daily use for MX teams, while routing paperwork through Office Operations' existing process rather than duplicating it.

Job Duties and Responsibilities:


Technology Operations, Administration & Vendor Support

  • Coordinate employee technology onboarding/offboarding, application access and SaaS account setup/removal.

  • Administer Microsoft 365, SharePoint and related shared applications day to day, and support employees with technology and access issues, escalating as needed.

  • Manage Azure subscriptions and cloud accounts; run the monthly cloud cost reconciliation, validate charges against usage, flag anomalies, and maintain cost visibility (e.g. a cost dashboard).

  • Support Edutainment technology operations, including EDU SaaS onboarding and administration, and renewals, budgets and corporate card queries with Finance.

  • Support business owners and budget holders on technology vendors: prepare quotes and purchase request (PR) write-ups, compare proposals against requirements, track renewals and licence utilisation, and flag savings. Business owners own the vendor relationship, decision and budget.

  • Route POs, subscriptions, invoices, payments and contract admin through Office Operations' standard procurement process, and keep technology asset, licence and vendor contract records accurate.

  • Coordinate with MWG IT centralized IT Support Team on day-to-day Microsoft 365, Teams, Copilot macbook and other operational matters.


AI-Enabled Workflow Automation & Adoption

  • Own end to end the SharePoint and Power Automate workflows supporting procurement and finance: procurement approvals, invoice parsing, corporate card and invoice reconciliation, and reimbursement tooling.

  • Use AI tools (e.g. Claude, Copilot, ChatGPT and other AI tools) to design, build, test and debug these workflows faster, and to add AI steps where they help (e.g. document extraction, fuzzy matching, drafting).

  • Lead migration, UAT and production rollout, working with the procurement team and with engineering where custom scripting is needed; keep spend approvals and other irreversible actions under human review.

  • Evaluate and roll out approved AI tools across MX, including use cases, adoption surveys and training sessions.

  • Coordinate with Edutainment Engineering on AI integrations and developer tooling so effort is not duplicated, and support the Senior Manager, Engineering on rollout of approved automation initiatives; governance and risk assessment of AI tools sits with the Senior Manager, Engineering.


Operational Improvement & Value Creation

  • Continuously review MX's operational and administrative processes (e.g. procurement, finance, onboarding, vendor and licence management) to find where workflow improvements, automation or AI can save cost or time, or enable revenue.

  • Baseline and track the impact of improvements (cost saved, hours saved, cycle time, revenue enabled) and report results to leadership.

  • Turn proven improvements, including AI-assisted workflows, into documented, reusable patterns other teams can adopt.

  • Maintain process documentation and runbooks so operations do not depend on any one person.


Success Metrics

  • Smooth, timely employee technology onboarding/offboarding with no access delays, and accurate asset and licence records.

  • Cloud billing validated and reconciled monthly with no unexplained variances.

  • Renewals tracked and surfaced ahead of time, with cost and utilisation visible to budget holders and a clean handoff with Office Operations on PO/invoice execution.

  • Measurable operational improvements delivered across MX, whether cost saved, hours saved or revenue enabled, with fewer manual steps in core processes and results reported to leadership.

  • Growing, measurable adoption of approved AI tools across MX teams.


Job Requirements:

  • Working knowledge of Microsoft 365 administration and cloud billing/subscription management.

  • Working knowledge of Power Automate and SharePoint, comfortable debugging and scripting where needed, and able to use AI tools to build and improve workflows.

  • Hands-on with AI tools such as Claude, Copilot, ChatGPT and other AI tools, with the curiosity to test new ones and turn them into practical workflows.

  • Comfortable supporting vendor and procurement requests (preparing quotes, comparing proposals, tracking renewals) alongside business owners and Office Operations.

  • Clear on who decides and who executes: business owners decide, Office Operations executes the procurement process, and this role supports both.

  • Analytical and commercially minded: able to size, prioritise and track the cost, time or revenue impact of operational improvements.

  • Administrator and builder mindset: organised, detail-oriented and hands-on, equally comfortable administering a platform and building the fix.

Qualifications

  • Diploma or Bachelor's degree in Information Technology, Business Administration or a related field.

  • Minimum 3 years of experience in IT operations, systems administration or technology vendor/procurement support.

  • Hands-on experience administering Microsoft 365 and cloud platforms (e.g. Azure), including billing and cost reconciliation.

  • Experience building or supporting workflow automation (e.g. Power Automate) and rolling out new tools to users.

  • Comfortable working with both technical and non-technical colleagues.

Peringatan Penting

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