Roles & Responsibilities
We are seeking an energetic and detail-oriented F&B Operations Intern to join our service team. This structured internship provides hands-on exposure to front-of-house operations, customer relations, and restaurant management systems.
Guest Relations:
Greet and seat guests warmly, manage table reservations, present menus, and take orders accurately using the Point-of-Sale (POS) system.
Service Excellence:
Coordinate with the kitchen team to serve food and beverages promptly while ensuring the highest standards of dining presentation.
Operational Workflow:
Assist with opening/closing procedures, maintain cleanliness in accordance with mandatory SFA food safety and hygiene guidelines, and track daily side-station inventory.
Problem-Solving:
Actively anticipate guests' needs and handle customer feedback professionally under the guidance of a senior mentor.
Learning Objectives
By the end of this 3-to-6-month stint, the intern will:
Master premium front-of-house hospitality standards and CRM software.
Understand fast-paced workflow optimisation and standard operating procedures (SOPs) in commercial food services.
Learn the basics of inventory procurement and daily operational reporting.
Job Requirements
Current student or recent graduate in Hospitality, Business Management, Food Services, or a related field.
Holds or is willing to obtain a valid
WSQ Food Safety Course Level 1
certificate.
Strong interpersonal skills, a positive learning mindset, and the ability to work effectively in a team environment.
Ability to work flexible shifts, including weekends or public holidays (per standard F&B schedules).