Kerja Separuh Masa, Sales Coordinator - Sales Administrator - Sales Support Executive di Small Cap Equity Advisors - 30 Yrs. - Maukerja

Role Description

Support efficient sales operations through accurate administration, responsive coordination, and timely follow-up. Work with customers, sales teams, finance, and operations to manage quotations, orders, records, and service requests.

Key Responsibilities

• Prepare quotations, proposals, order confirmations, and other sales documents using approved information.
• Process sales orders and check pricing, quantities, delivery details, and required approvals.
• Respond to routine customer enquiries and coordinate responses with relevant teams.
• Track order progress, delivery schedules, and outstanding actions.
• Maintain accurate customer, product, pricing, and opportunity records in CRM or ERP systems.
• Coordinate meetings, demonstrations, and sales-related arrangements.
• Prepare sales reports, pipeline summaries, and administrative updates.
• Liaise with inventory, logistics, finance, and customer service teams to resolve discrepancies.
• Support contract documentation, renewals, and approval workflows.
• Assist with invoice enquiries, returns, and credit documentation within delegated responsibilities.
• Maintain organized records and protect confidential customer and commercial information.
• Identify recurring administrative issues and recommend workflow improvements.

Role-Specific Responsibilities

• Sales Coordinator: Coordinate customer requests, sales activities, orders, and delivery follow-up across teams.
• Sales Administrator: Maintain sales records, process documentation, update systems, and prepare routine reports.
• Sales Support Executive: Independently support assigned salespeople or accounts, manage quotation and proposal workflows, and resolve operational issues.

Qualifications

• Relevant experience in sales support, administration, customer service, order processing, or a related field.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Basic numerical skills and ability to prepare accurate quotations and reports.
• Proficiency in spreadsheets, word processing, email, and relevant business systems.
• Ability to manage multiple requests and meet deadlines.
• Effective teamwork and consistent follow-through.
• Sound judgment and discretion when handling sensitive information.
• A diploma or qualification in business administration, sales, or a related field, or equivalent practical experience.
• Entry-level candidates may be considered for junior coordinator or administrator positions.

Preferred Qualifications

• Familiarity with CRM, ERP, quotation, or order management systems.
• Experience coordinating shipments, invoicing, or account documentation.
• Knowledge of sales processes, commercial terms, and approval controls.
• Experience preparing dashboards or improving reporting templates.
• Relevant industry or product knowledge.

Scope by Role

• Sales Coordinator: Keeps sales activities and order-related communication aligned and timely.
• Sales Administrator: Focuses on accurate records, documentation, and transaction processing.
• Sales Support Executive: Owns assigned support workflows and helps sales teams progress opportunities and fulfil customer commitments.