- Outram Central Region (Singapore) Singapore
Kerja Sepenuh Masa Video Conferencing Engineer- L2, Gaji tinggi SGD 8,000 di AVATAR MODERN TECHNO SERVICES PTE. LTD. Central Region (Singapore) - Maukerja
Video Conferencing Engineer- L2
AVATAR MODERN TECHNO SERVICES PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Experience
4–7 Years
Role Summary
Provide Level 2 operational support for enterprise Audio Visual and Video Conferencing (AVVC) environments, including Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, Poly endpoints (X52, X72, G7500, G62), Q-SYS DSP, Crestron, and Extron solutions. Responsible for incident resolution, meeting room health, troubleshooting audio/video issues, supporting VIP meetings, executing changes, and ensuring high availability of collaboration services.
Key Responsibilities
Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.
Avatar Techno Services Pte Ltd. is a Consulting and Solution Provider company in the Information Technology Industry, specialized in providing sound, secure and cost-effective IT solutions to Small & Medium enterprises thereby empowering and accelerating their growth.
Incorporated in 2019, Avatar Techno Services was initially under the banner of ILC Pte Ltd., providing IT Consulting services in Singapore to a handful companies in Singapore and overseas.
Within a short-span, we have grown from simple operation providing mono-service, to a team of dedicated staff, each of which is a professional in its own field.
We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology. We strive to build a long-lasting relationship with our customers and client satisfaction is our key performance indicator. We take pride in becoming a preferred partner for most of our clientele.
Growing over the years with our maturity in service and excellence, we progress with a clear vision of brilliance in IT.
Avatar Techno Services provides customers consulting, integration, and implementation services and specialized in bringing business process capabilities, industry experience, and solution & market expertise that can help our clientele to deploy IT solutions, maximize functionality, and rapidly achieve Return on Investment
4–7 Years
Role Summary
Provide Level 2 operational support for enterprise Audio Visual and Video Conferencing (AVVC) environments, including Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, Poly endpoints (X52, X72, G7500, G62), Q-SYS DSP, Crestron, and Extron solutions. Responsible for incident resolution, meeting room health, troubleshooting audio/video issues, supporting VIP meetings, executing changes, and ensuring high availability of collaboration services.
Key Responsibilities
- Provide L2 support for Zoom Rooms, Cisco VC, and AVVC infrastructure.
- Troubleshoot room audio, video, content sharing, camera, microphone, and codec issues.
- Support Poly X52/X72, G7500, G62 endpoints and associated peripherals.
- Support Crestron, Extron, and Q-SYS integrated room solutions.
- Perform room commissioning, firmware upgrades, health checks, and preventive maintenance.
- Provide daily meeting support.
- Support VVIP meetings and critical business events.
- Meeting room monitoring (via too) and act swiftly on any issues reported.
- Work on the RCA of the meeting room issues.
- Maintain inventory, documentation, and operational procedures.
- Work on INC tickets and ensure the timely closure (withing SLA)
- Participate in problems and change management processes.
- Maintain operational documentation and reports- Prepare/update SOPs, KB, Runbook and operations support documents.
- Zoom Rooms Administration
- Poly Studio X52, X72, G7500, G62
- Cisco Room Kit, Codec Pro, SX/MX Series
- Microsoft Teams Rooms
- Cisco CUCM & Expressway
- API & Flow Automation
- Q-SYS DSP (Core & Designer)
- Crestron Control Systems
- Extron AV Control & Switching
- Audio DSP Technologies (Q-SYS, Biamp, Shure)
- AV Peripherals (Cameras, Microphones, Speakers, Displays)
- SIP, H.323, VoIP & TCP/IP Networking
- Incident, Change & Problem Management
- Vendor Management & VIP Meeting Support
- IP Telephony support
- Automation skills to automate the workflow Zoom and Cisco VC infrastructure. Scripting skills using PowerShell or Python, or Shell Scripting to automate operational and administrative tasks.
Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.
Avatar Techno Services Pte Ltd. is a Consulting and Solution Provider company in the Information Technology Industry, specialized in providing sound, secure and cost-effective IT solutions to Small & Medium enterprises thereby empowering and accelerating their growth.
Incorporated in 2019, Avatar Techno Services was initially under the banner of ILC Pte Ltd., providing IT Consulting services in Singapore to a handful companies in Singapore and overseas.
Within a short-span, we have grown from simple operation providing mono-service, to a team of dedicated staff, each of which is a professional in its own field.
We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology. We strive to build a long-lasting relationship with our customers and client satisfaction is our key performance indicator. We take pride in becoming a preferred partner for most of our clientele.
Growing over the years with our maturity in service and excellence, we progress with a clear vision of brilliance in IT.
Avatar Techno Services provides customers consulting, integration, and implementation services and specialized in bringing business process capabilities, industry experience, and solution & market expertise that can help our clientele to deploy IT solutions, maximize functionality, and rapidly achieve Return on Investment
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut