Responsibilities
Oversee daily operational activities to ensure smooth and efficient service delivery
Supervise and coordinate employees across assigned operational sites to maintain workflow and team effectiveness
Plan manpower deployment, duty rosters, and work schedules to optimize resource allocation
Monitor staff attendance, productivity, and overall performance to meet operational targets
Ensure operational procedures comply with company policies and safety regulations to maintain a safe work environment
Coordinate with clients and management to address operational requirements and align service delivery
Resolve daily operational issues by identifying problems and implementing corrective actions promptly
Conduct regular site inspections to assess operational standards and prepare detailed reports
Assist management in identifying opportunities to improve operational efficiency and service quality
Perform other operational duties assigned by management as needed to support business objectives