Kerja Sepenuh Masa Retail Training & Development Executive, Gaji tinggi MYR 3,500 di Senheng Electric (KL) Selangor - Maukerja

Education:

• Degree in Business Administration, Secretarial, Management or equivalent.

Experience:

• 1-2 years experience, preferably in retail support field (SOP and Talent Management).

Additional Skills

• Microsoft Office (Word, Excel, Powerpoint, Outlook)

• Communication Skills

• Financial Skills

• Technology Skills

• Personal Mastery Skills such as Confidentiality, Multitasking and etc.

1. Training Needs Identification

• Assist in identifying training needs for outlet staff through outlet visits, performance reports, KPI results, customer feedback, and discussions with Area Managers and outlet managers.

• Review outlet and individual staff performance to identify knowledge gaps and areas for improvement.

• Gather feedback from Area Managers and outlet managers on staff training requirements in product knowledge, sales techniques, customer service, operational procedures, and compliance.

• Assist in prioritising training needs based on outlet performance and operational requirements.

2. Training Programme Coordination & Implementation

• Assist in preparing and implementing training programmes to address identified staff competency gaps.

• Prepare and update training materials, learning modules, assessments, and practical exercises relevant to outlet operations.

• Coordinate and conduct training sessions on product knowledge, sales techniques, customer service, SOPs, and on-the-job training.

• Liaise with relevant departments to obtain updated product information, training materials, and operational guidelines.

• Support Area Managers and outlet managers in conducting on-the-job coaching and staff development activities.

3. Training Effectiveness Monitoring & Reporting

• Collect and monitor staff performance data before and after training to assess training outcomes.

• Track relevant performance indicators, such as sales performance, conversion rates, average transaction value, customer satisfaction, and SOP compliance, where applicable.

• Conduct post-training assessments, gather participant feedback, and follow up with outlet managers to review staff progress.

• Identify staff who may require additional training or coaching and highlight these cases to the supervisor or relevant stakeholders.

• Prepare regular training reports covering training attendance, assessment results, staff progress, and areas requiring further improvement.

4. Training Administration & Continuous Improvement

• Work closely with Area Managers, outlet managers, and relevant departments to coordinate training schedules and follow-up activities.

• Maintain training records, attendance lists, assessment results, competency matrices, and employee training databases.

• Assist in monitoring the progress of underperforming outlets and staff following training interventions.

• Gather feedback from participants and outlet management to identify opportunities to improve training materials and delivery methods.

• Support the supervisor in preparing training updates, reports, and recommendations for further staff development.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided
• Medical coverage
• Career Development
• 5 Working Days