- Singapore
Kerja Sepenuh Masa, Manager - Senior Manager, Benefits - Administration di A*STAR - Agency For Science, Technology And Research - Maukerja
Manager - Senior Manager, Benefits - Administration
A*STAR - Agency For Science, Technology And Research
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Responsibilities
- Review and administer corporate benefits and employee initiatives, including corporate insurance, wellbeing programmes and transport-related services. Assess employee needs, utilisation and service outcomes to recommend improvements that enhance employee experience, operational reliability and financial sustainability.
- Partner the Policy team to review and implement benefits policies, procedures and service standards. Analyse benefits data, employee feedback and operational trends to identify risks and improvement opportunities.
- Manage outsourced service partner(s) and contracts, including service performance, utilisation, costs, renewals and issue resolution. Prepare management reports to support decisions, compliance and corrective action.
- Coordinate benefits and administration audit support, maintain accurate records and follow up on audit findings, recommendations and control gaps with relevant stakeholders.
- Provide timely and accurate guidance to employees and HR colleagues. Manage complex or escalated cases professionally, sensitively and confidentially, while addressing recurring service issues.
- Drive process improvement, standardisation, digitalisation and automation initiatives to improve service quality, controls and operational efficiency.
- At least 3 years of relevant experience in HR benefits, operations or workforce services. Experience in handling corporate insurance, wellbeing programmes, vendor or contract management will be advantageous.
- Strong analytical and commercial judgement to interpret service data, employee feedback, utilisation and costs, and translate insights into practical recommendations.
- Sound understanding of policy implementation, operational controls, confidential data handling, record management and audit administration.
- Strong communication, stakeholder management and influencing skills, with the ability to provide clear advice and handle sensitive or escalated matters professionally.
- Demonstrated process improvement and project management skills, including experience in simplifying workflows and supporting digitalisation or automation initiatives.
Peringatan Penting
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