Kerja Sepenuh Masa, Retail Manager - Southeast Asia di FRED Jewelry - Maukerja

FRED Jewelry - Retail Manager, Southeast Asia

FRED is seeking a commercially driven Retail Manager, Southeast Asia, to lead retail performance and operations across Singapore, Malaysia and Thailand. Based in Singapore and reporting to the Regional Brand Director – Asia Pacific, the Retail Manager will oversee four boutiques and lead the Boutique Managers and retail teams across the region.

The role is accountable for delivering sustainable sales growth, elevating client experience, strengthening boutique productivity and developing high-performing retail teams. The Retail Manager will translate regional strategy into disciplined market execution while safeguarding Maison standards, operational excellence and cost effectiveness.

Job Responsibilities

Commercial Performance and Retail Strategy

• Develop and execute Southeast Asia retail strategy in line with regional Maison priorities.
• Own sales targets, KPIs and action plans across all three markets.
• Lead weekly performance reviews with Boutique Managers to lift conversion, client development, productivity and sales effectiveness.
• Analyse market trends, competitors and client needs to identify growth opportunities.
• Partner with Marketing on activations, clienteling activations, launches and events.
• Work with HR on incentive schemes that reinforce performance.
  
  

Client Experience and Maison Excellence

• Deliver a distinctive and consistent client experience in every boutique.
• Drive disciplined clienteling, database quality and relationship development.
• Uphold Maison standards in visual merchandising, presentation, service rituals, training and SOPs.
• Monitor client feedback and resolve recurring service issues through clear corrective actions.
  
  

Strategic Partnerships and Client Acquisition

• Own acquisition partnerships with mall CRM teams, premium institutions, card partners, private clubs and sister Maisons to expand access to high-potential client segments.
• Track ROI of retail marketing initiatives, mall CRM activations and partnerships, and recommend whether to scale, refine or discontinue.
• Act as the key bridge between boutiques and external partners, translating partnership opportunities into measurable client development outcomes.
• Analyse local market demographics, tourist profiles, footfall patterns and client profiles to optimise activation plans.
• Partner with boutique teams to ensure timely follow-up, conversion and long-term development of clients.
  
  

High-Value Client Development and Support

• Support boutiques in developing high-value and High Jewellery clients through targeted clienteling, referrals and partnerships.
• Represent the Maison at selected high-value client occasions, service escalations and strategic engagement opportunities, where appropriate.
• Contribute to the design and delivery of high-touch client journeys.
• Ensure new high-value clients are captured in CRM.
  
  

People Leadership and Organisation

• Lead and coach Boutique Managers and teams to deliver business and Maison objectives.
• Build a performance culture through clear expectations, feedback and recognition.
• Partner with HR on workforce planning, recruitment and performance management.
• Strengthen the talent pipeline while sustaining engagement and retention.
  
  

Retail Operations, Stock and Projects

• Ensure operational discipline and compliance with retail policies, controls and SOPs.
• Partner with Supply Chain to optimise stock availability, assortment, replenishment and launch readiness.
• Oversee boutique maintenance, security and vendors for safe, uninterrupted operations.
• Coordinate boutique openings, renovations and improvement projects from planning through completion.
• Monitor execution risks and escalate issues promptly.
  
  

Financial Management, Leasing and Reporting

• Manage controllable expenses and cost efficiency without compromising client experience.
• Support lease negotiations and renewals with the Regional Brand Director.
• Deliver accurate forecasts, performance analysis and management reporting.
• Turn performance gaps into clear actions, owners and timelines.
• Work with Finance, HR, Marketing and Supply Chain to align commercial priorities and execution.
  
  

Profile

Bachelor’s degree in business, retail management or a related discipline. At least eight years of progressive retail management experience, including multi-site or multi-market responsibility. Demonstrated track record of delivering sales growth, service excellence and operational improvement in luxury retail; experience in watches and jewellery is preferred. Strong commercial judgement and financial acumen, with the ability to translate data into practical actions. Proven people leadership capability, with a strong focus on coaching, performance and talent development. Excellent stakeholder management, communication, negotiation and problem-solving skills. Highly organised, hands-on and comfortable operating across different markets and cultures. Fluency in written and spoken English; proficiency in another Southeast Asian language is an advantage. Proficient in Microsoft Excel, PowerPoint and Word. Willing and able to travel regularly across Singapore, Malaysia and Thailand.