Kerja Sepenuh Masa, Data Centre Shift Lead di TIMESCONSULT Selangor - Maukerja

Job Responsibilities

1. Data Centre Operations and Monitoring

• Oversee daily data centre operations during assigned shifts, ensuring the reliability and availability of critical infrastructure, including power, cooling, network, servers, and security systems.
• Conduct routine inspections and monitor system performance to identify potential issues, ensure operational compliance, and minimise downtime.
• Respond promptly to system alarms, operational issues, and equipment failures.

2. Team Leadership and Supervision

• Lead, supervise, and coordinate the engineering team to ensure smooth shift operations and adherence to safety and operational procedures.
• Allocate tasks, manage shift coverage, and provide technical guidance and support to team members.
• Act as the primary contact for technical escalations and operational emergencies.

3. Maintenance and Technical Troubleshooting

• Plan and oversee preventive and corrective maintenance of critical infrastructure, including UPS, generators, electrical systems, and cooling equipment.
• Coordinate troubleshooting and resolution of hardware, software, network, and infrastructure-related issues with internal teams and external vendors.
• Ensure backup systems and disaster recovery arrangements remain operational and effective.

4. Incident Management and Emergency Response

• Lead incident response and manage escalations involving critical infrastructure failures, power disruptions, cooling issues, network outages, and security incidents.
• Coordinate emergency response activities, conduct root-cause investigations, and implement corrective actions to prevent recurrence.
• Ensure all incidents and resolutions are properly documented.

5. Compliance, Safety and Security

• Ensure data centre operations comply with relevant industry standards, regulatory requirements, safety procedures, and best practices, including ISO and SOC 2.
• Enforce physical security, access control, and workplace safety requirements.
• Support internal and external audits, inspections, and compliance reviews.

6. Reporting and Operational Documentation

• Prepare shift handover reports, incident reports, maintenance records, and operational performance updates.
• Monitor key infrastructure performance indicators and recommend improvements to enhance reliability and efficiency.

7. Stakeholder and Vendor Coordination

• Work closely with IT, facilities management, and other departments to ensure effective operational support.
• Coordinate with external service providers and vendors for maintenance, equipment servicing, and emergency support.

8. Continuous Improvement

• Identify and implement improvements to operational procedures, workflows, and maintenance practices.
• Keep up to date with emerging technologies, industry developments, and data centre operational best practices.

Job Requirements

• Diploma, Bachelor's Degree, or relevant technical certification in Electrical Engineering, Mechanical Engineering, Information Technology, Computer Engineering, or a related discipline.
• Minimum 3 years of relevant experience in data centre operations, critical facilities management, or infrastructure operations.
• Preferably 2 years of team leadership or supervisory experience in a shift-based operational environment.
• Strong technical knowledge of critical data centre infrastructure, including UPS, generators, electrical distribution, HVAC, cooling systems, and environmental monitoring.
• Good understanding of server hardware, networking, system monitoring, troubleshooting, and incident management.
• Experience in preventive and corrective maintenance, emergency response, and root-cause analysis.