- Singapore
Kerja Sepenuh Masa Site Services Technician II, Gaji tinggi SGD 3,000 di ANTER CONSULTING PTE. LTD. - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
We are seeking a Site Services Technician II to join the Site Services team of a global life sciences company in Singapore. This is a 12-month, office-hours contract role providing on-site, hands-on IT support to employees, contractors and business partners.
Key Responsibilities
Troubleshoot and resolve issues with Windows laptops and desktops, monitors, docking stations, mobile devices, printers, scanners, headsets and other peripherals (best-effort support for Mac devices)
Perform hardware repairs and replacements, or coordinate warranty and vendor service
Reimage, upgrade, configure, retire and dispose of devices in line with company procedures and e-waste requirements
Maintain local inventory of devices, loaners, spares and consumables, update asset records in ServiceNow, conduct audits and manage the device lifecycle
Support first-day setup for new joiners and follow offboarding checklists for asset recovery and access closure
Provide technical support for conference rooms, town halls, VIP visits and site events, including AV and Teams/Zoom setup
Act as onsite smart hands for Network, Server, Telecom and other IT teams (power cycling, swapping components, escorting vendors)
Manage incidents, service requests, tasks and changes in ServiceNow, following change management processes
Maintain runbooks, knowledge articles and support documentation, and support local projects such as office moves and hardware refreshes
Adhere to security, EHS, GMP and GxP procedures when supporting regulated environments
Level II scope: handle complex and escalated incidents independently, guide Site Services Technician I colleagues, and lead or coordinate local projects
Requirements
Minimum 1 year of IT services experience providing deskside or end-user support in a corporate environment
Strong troubleshooting skills for Windows devices, peripherals and standard workplace technologies
Familiarity with ITSM tools such as ServiceNow
Experience with asset tracking, device deployment and lifecycle support
Strong communication skills and a customer service mindset
Able to follow procedures, maintain documentation and work within compliance requirements
At Anter Consulting, we offer bespoke strategic consultation. We promise unrivalled market knowledge and an extensive network of exceptional candidates.
We focus on delivering tailored solutions, through attentive consultancy services for your team, and finding the right people for your business.
Key Responsibilities
Troubleshoot and resolve issues with Windows laptops and desktops, monitors, docking stations, mobile devices, printers, scanners, headsets and other peripherals (best-effort support for Mac devices)
Perform hardware repairs and replacements, or coordinate warranty and vendor service
Reimage, upgrade, configure, retire and dispose of devices in line with company procedures and e-waste requirements
Maintain local inventory of devices, loaners, spares and consumables, update asset records in ServiceNow, conduct audits and manage the device lifecycle
Support first-day setup for new joiners and follow offboarding checklists for asset recovery and access closure
Provide technical support for conference rooms, town halls, VIP visits and site events, including AV and Teams/Zoom setup
Act as onsite smart hands for Network, Server, Telecom and other IT teams (power cycling, swapping components, escorting vendors)
Manage incidents, service requests, tasks and changes in ServiceNow, following change management processes
Maintain runbooks, knowledge articles and support documentation, and support local projects such as office moves and hardware refreshes
Adhere to security, EHS, GMP and GxP procedures when supporting regulated environments
Level II scope: handle complex and escalated incidents independently, guide Site Services Technician I colleagues, and lead or coordinate local projects
Requirements
Minimum 1 year of IT services experience providing deskside or end-user support in a corporate environment
Strong troubleshooting skills for Windows devices, peripherals and standard workplace technologies
Familiarity with ITSM tools such as ServiceNow
Experience with asset tracking, device deployment and lifecycle support
Strong communication skills and a customer service mindset
Able to follow procedures, maintain documentation and work within compliance requirements
At Anter Consulting, we offer bespoke strategic consultation. We promise unrivalled market knowledge and an extensive network of exceptional candidates.
We focus on delivering tailored solutions, through attentive consultancy services for your team, and finding the right people for your business.
Peringatan Penting
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