Kerja Sepenuh Masa Customer Service Executive (Spare Parts - Quotations), Gaji tinggi MYR 4,500 di Toshiba Elevator Manufacturing Asia Pulau Pinang - Maukerja

About the Role

We are looking for a proactive and detail-oriented Customer Service Executive to support the efficient coordination of spare parts quotations and facilitate seamless collaboration between internal teams, business partners, and international suppliers. You will play a pivotal role in managing inquiry workflows from initial design through to final quotation issuance.

Key Responsibilities

• Inquiry & Quotation Management: Manage the end-to-end lifecycle of spare parts inquiries, from initial receipt through to final quotation issuance.
• Partner & Stakeholder Collaboration: Respond promptly and accurately to inquiries from business partners. Coordinate with internal teams, Japan HQ, external project Person-in-Charge (PICs), and international suppliers on pricing and item specs.
• Urgent Request Handling: Take full ownership of urgent breakdown requests, ad-hoc projects, and time-critical tasks to ensure precise and timely resolution.
• Process Tracking: Monitor new inquiries starting from the initial design work order stage and track progress to guarantee on-time delivery of documentation.
• Operational & Team Support: Provide coverage for team members during absences to maintain smooth daily operations, and assist with special department assignments as needed.
• Safety & Compliance: Adhere strictly to company safety and environmental standards and share relevant safety knowledge across the team.

Requirements

• Education: At least a Diploma certification in any field.
• Experience: Prior experience in customer service, quotation handling, spare parts coordination, or order processing is preferred.
• Communication Skills: Excellent written and verbal communication skills to effectively liaise with internal departments, business partners, and international suppliers.
• Key Traits: Strong organizational skills, high attention to detail, and the ability to prioritize urgent breakdown requests in a fast-paced environment.
• Problem Solving: Proactive attitude toward issue resolution and cross-departmental coordination.

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What is your expected salary?

Work Location: In person